Denali Crow's Nest Cabins

Rustic feel

Run by kids. Some were from foreign countries, which is fine, but I got the sense that they could care less about true customer satisfaction. Some were better than others, a few were as new to the property as I was.

Loved Crows Nest. Just an amazing area. All the staff were great. Thank you!

House is very fun and original; our son loved it.

Frozen breakfast to cook is not the way we conceive breakfast.

The beds were comfortable and it was well situated close to the park and shops were just below (coffee, icecream, burgers, souvenirs).

The staff had zero hospitality training. most of them would not even say hello to you. They didn’t know the area, they didn’t even know the train scheduled. we booked an early shuttle, the driver didn’t turn up. The guy at the front desk did drive us. only 10 min late. The shower was TERRIBLE, temperature was inconsistent, it was either scolding or freezing. The pressure was useless. i complained and they did fix the pressure by cleaning out the nozzle head. It didn’t fix the temperature. i spoke about other concerns and was told the manager would be advised. i asked for them to contact me (a week later and im still waiting). the worst and most annoying part of the whole trip was that i had booked on booking.com nearly a year in advance and closer to the time they tried to charge my card and there was an issue (my previous card had been cancelled due to fraud). i contacted the property direct and asked them please do no cancel the booking. i fixed the card issue (added new card), confirmed with my bank that everything was ok yet the payment still failed and booking was cancelled. i understand this so a process thing and possibly not the property however when i immediately when to rebook it cost about $400 more. i asked them to honour the original amount and they refused. my hands were tied as it was too close to the trip to book anywhere else. they then immediately charged my card without issue (the same one that failed apparently). i was just left feeling so disappointed and ripped off. i dot mind the sloping floor and the shaky old stairs or the lack of paving on the driveway. it adds to character but poor service is unacceptable. i would not stay here again.