"The room was very clean, and I was pleasantly surprised to find hair conditioner — something you rarely see in hotels. It had two windows, so I could enjoy a nice breeze. The location was great — less..."
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Includes essentialsFree WiFi/internet, Beach access and more
About this hotel
Attractively located in the center of Bournemouth, Serenity Hotel has 3-star accommodations close to Westcliff Beach and Bournemouth International Center. The property is around 5 miles from Sandbanks, 6.
"The room was very clean, and I was pleasantly surprised to find hair conditioner — something you rarely see in hotels. It had two windows, so I could enjoy a nice breeze. The location was great — less..."
Attractively located in the center of Bournemouth, Serenity Hotel has 3-star accommodations close to Westcliff Beach and Bournemouth International Center. The property is around 5 miles from Sandbanks, 6.
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Beach access
Family friendly
Ratings and reviews
5.5 / 10.0
(148 Ratings)
100% verified reviews
2.0 / 10.0
1 day
The room picture on the website is nothing to do what the really is the room smell horrible
The location
2.0 / 10.0
Not again
Cheap
Beds had to walk to 3 diffrent places to get keys and wasn’t the hotel we booked
1.0 / 10.0
Awful
Absolutely nothing
I had to go to a completely different building to check in the bed was hard as rocks there looked like there was blood on the door which was painted over every room stunk off weed the shower did not work
1.0 / 10.0
Awful
There was no breakfast, not a bad location, clean fridge, clean towels, Clean bedding and a comfortable bed.
Everything. At 13.12 hrs I received a message telling where I could pick the keys up at, which was at a differant hotel. He wanted I.D. I don't have a driving Licence or a Passport he took a photo of a photo card. He then walked me across to the hotel, he said if you want to stay again phone us and we'll give you a better price. On approching the hotel It looked alright from the outside. He opened the door and I was met by a badly stained carpet and there was a mattress leaning against the wall. ( If the money was refundable I would have turned round and left) the stair carpets were thread bear, went a couple of flights of stairs no where had been vacuumed. When reaching the room 204, he stood so I couldn't see the opening side of the door, he gave me the key and went, the room had not been vacuumed, the carpet was stained in a number of places, the table in the bay was not safe (if you leaned on it, it rocked.) the chairs were stained so I couldn't sit down (I had to sit on the bed) Knob missing on the drawers, holes in the walls, at some point the door had been forced which hasn't been repaired properley, they've just screwed the frame back together which is not Secure and could be pulled apart, from the outside it looked like someone had used a crowbar on the door (I didn't see this on entering has he was stood there). The Bathroom had not been cleaned properly. There were two side curtains one was half off the runner and both were dirty, the central blind was badly stained. I couldn't log into their wi-fi it kept coming up with poor signal. It's a good job that I was only there for one night because I couldn'd leave anything there. The next time I'm in Bournemouth I'll be back to my normal Hotel.
7.0 / 10.0
Facilities did not live up to those advertised in some key ways which caused problems.
Location was perfect for me. Room was reasonably spacious and had everything I needed except as below. Staff were very helpful - when I could get hold of them.
I'd not pre-ordered breakfast cause I couldn't get an answer about decaff coffee, and then staff on site said breakfast was not available, despite it being offered in the booking.
Wi-fi code wasn't given at first and then it didn't work. That's major these days.
Bed was fairly comfortable but a little hard, and when the weather turned colder quilt wasn't sufficient - heating didn't warm the top floor much. There was another bed in my room so I used the quilt off that too.
Staff were just not contactable most of the time and I wasn't getting back late. So any problems - tough.
1.0 / 10.0
a complete disaster
when arriving at the hotel, I had to phone the owner to let us into the hotel which was not expected as we arrived at 7pm, he led us up 2 flights of stairs to our double rooms which where not close to each other, but two of our party where disabled people, we did relay this to the owner before making the booking and he reassured us that this would be okay, he then phoned his wife who brought the keys to some downstairs rooms at the back of the hotel, both rooms where small one had a single and double bed inside and the other was a double bedded room, both rooms where depressing as the walls where white washed very crudely the carpets where shabby no nice soft furnishings like in the online photos which we checked over before booking, the bathroom areas looked very dated and needed replacing, no towels as shown in the web photos, also no lamps as shown on the online photos either, there was an unpleasant smell in the room with the single and double beds, we could not stay in these rooms and left telling the owner we where not staying and put the keys in the designated box near the reception desk, I also paid £30 for parking for the duration of our stay from 07/08/25 to 10/08/25 but we did not stay, I did not take any photos of the rooms as one of the party has mental health issues and wanted to leave as soon as possible.
the above statement should be in this box.
what we did like was the parking availability for our stay and location.
9.0 / 10.0
Yes
Good
No
2.0 / 10.0
Sleepless night - so poor it was almost comical, like Faulty Towers ... avoid like the plague!!!
Location was good and we secured a parking bay right at the front of hotel, we were here for one night only...
Everything was dated and looked like it not only needed a clean, but a mega paint job throughout. Carpets were worn, stairs were creaky, very old fashioned but had it been clean and decorated well that would not have been a problem. There was a strong smell of Indian Curry as we entered (even my local indian restaurant dont smell like that). Room had dirty fan on the desk, TV on wall had hanging extension cable, and another extension cable on top of fridge. The bathroom had no cold water working in the sink or the bath/shower - hot tap only. Therefore we could not shower or make a cup of tea, kettle was also not the cleanest. We immediately let hoteliers know about cold water and they said they would send someone. We went out assuming it would be fixed by time we came back, 3 hrs later. Returned and still nothing done, no one had been. We now have 3 adults in this room waiting to shower and get out. Rang again to be told someone will come. Waited another half hour, no one came. Rang again and was told we could be moved. Had to pack up as they moved us to basement studio but only had 2 beds, 3rd bed was mattress on floor and we would have to make it up - not what we were expecting! Complained again and we were moved this time to new hotel round the corner Crystal Beach Hotel, not ideal as our car was parked at Serenity, but we were rushing for time now. Crystal Beach was also very dated but somewhat better. TV had 2 channels only that were not tuned in correctly, so was intermittent, fridge was manky. Window curtain hung down back of fridge, fire hazzard! Sunday morning fire alarm went off, no one came to check and everyone was hanging around the Grd Flr not knowing what to do. I should add also that the fire bell could not be heard from bathroom but was a loud bell that could be heard everywhere else, just hope no one is in shower if there is ever a fire. I managed to silence the buzzer and we waited for hoteliers to come check...no one...
8.0 / 10.0
Not booking again
Location
The bathroom had a horrible smell
10.0 / 10.0
The hotel was quiet and very clean, with everything you need for a comfortable stay — from fresh towels to basic toiletr
The room was very clean, and I was pleasantly surprised to find hair conditioner — something you rarely see in hotels. It had two windows, so I could enjoy a nice breeze. The location was great — less than a 10-minute walk to the ocean and close to the town center. This hotel is definitely underrated! For the price, it was more than I expected.
Most people come to Bournemouth for the beach. Since check-in is only after 3 PM, we had to carry our backpacks with us to the beach. It would be much easier if the hotel had a luggage storage room, so guests could leave their bags and enjoy the beach before checking in. This small change could encourage more people to return. Otherwise, many will look for hotels with earlier check-in times or luggage storage.
Also, I didn’t like finding the hotel door locked when I arrived. There should be someone at the front desk to welcome guests. The note said to collect the key from a different hotel, but honestly, most people don’t read the small print — they just expect to walk in.
That said, the staff at the other hotel where I picked up the key were very friendly. Thank you!
1.0 / 10.0
Experienced bed bugs jn n the room
The fridge
Bedbugs in room
4.0 / 10.0
Forgot to take any
Clean
No continental breakfast which we expected as it was on there website!
No plug to wash basin in bathroom.
Couldn’t adjust shower temperature!
USB plugs on double socket did not work.
No fans available.
No check in staff at hotel reception, had to go to another hotel to check in and get key.
1.0 / 10.0
Stay away
No receptionist, outdated premises, dirty carpet, and a shower that doesn't work well. I ended up not sleeping there.
1.0 / 10.0
Abysmal!
Upon arrival I found only a locked door. There was a phone number which I called. After waiting some time for my booking to be found I was told that registration had to be completed at a different hotel. The lady came to fetch me since I didn't know where this hotel was. After crossing two roads we arrived at the other address. It was as well that it was not raining!
It was there that I was told that I would be charged £10 to park my car! This was news to me since I had not seen it on my booking. I told the lady to cancel the booking and walked away.
I thought that this was a poor way to treat a customer.
I would certainly not book with these people again.
No refund has been forthcoming despite complaining to booking.com.
3.0 / 10.0
Very very disappointing would not recommend or stay there again
Don’t know why you call this a hotel as it had no staff on promises no amenities. Paid for a 2 night stay had same cups for the weekend. How this can be classes as hotel is beyond me
5.0 / 10.0
Great stay apart from no cold water, only found out when came back after work
Great location for work
No running cold water out of sink tap and taps over bath leaked when turned on. Room 309
3.0 / 10.0
Extremely disappointed
The location to the Bournemouth international centre and parking available and a cost of £10 a day
No staff at the hotel had to go to another hotel 100yards away to collect the room key.
The water ran brown so had to buy bottled water to use in the kettle for both hot drinks and washing facilities as there was not enough water pressure to enable a shower.
There was no milk in the fridge so we had to buy our own.
The mattress on the double bed was solid so we both had to sleep together in the single bed as the mattress was more suitable.
There was no bedside light available.
There was not a breakfast menu available and only a small room with a microwave if you wanted to bring back a takeaway meal.
Would not recommend this hotel
2.0 / 10.0
Way over priced
The bed and bathroom was clean
We turned up at the property and couldn't get in we tried the door bell with no answer. A man who was staying told us we had to check in at another hotel to be moved here.th ceiling had a massive water stain and the paper was hanging on. It was to hot and couldn't sleep. Also parking was £10 a night. I couldn't justify the price at all it's a complete waste of money.
7.0 / 10.0
Met my needs perfectly and I'd stay there again
Location was ideal for spending the weekend at a convention at the BIC
Accommodation was roomy, clean and quiet (thanks to location at back of building and other guests being considerate)
Ability to park out front was super helpful and the daily charge was much cheaper than any other alternatives.
I was also grateful to be able to check in early (luck of the draw I guess).
Didn't see any staff at the hotel but the team at the sister hotel with welcoming and helpful
Suggested improvements
1. I'd recommend notifying guests that they need to check in at the sister hotel (about a minute walk away) ahead of their arrival. If you arrive tired after a long journey or it's late or the weather is poor, it might not go down well.
2. Also suggest putting a simple map on the notice of the front door, to help those who process things visually work out where they need to go.
3. As breakfast isn't available at the hotel, suggest provide a list of places that offer breakfast (cafes, hotels that allow walk-ins etc) and also directions to the nearest convenience store (there's a NISA a couple of minutes walk away) if guests wish to do their own thing.
5.0 / 10.0
Adequate
Staff were friendly, a phone call was needed to get one of the staff to open the main doors. Location was perfect for us for the international convention centre.
Plug sockets and extension leads need fixing and updating. Basic accommodation 2 Star rating is correct for this place so it’s correctly listed.
4.0 / 10.0
Ok if you just want to rest your head, but it was lacking.
Hotel was in a central location, easy to get into the city centre and beach
The hotel was not manned, had to call a number where they requested I go to another hotel to check in. Not knowing Bournemouth, and after driving 3.5 hours, It was not possible. Fortunately they did come after 5-10 mins to let us in. The room I was in had no water pressure at all literally I sweat more than was coming out of the shower head, and the light in the bathroom constantly flickered. It would have been great for a lightning scene in a horror movie but the light on the mirror worked so I was able to use that whilst cupping my hands under the drips of water in the shower.
1.0 / 10.0
Disappointing, uncomfortable, unwelcoming
Location was great & it was clean
Despite being allocated an updated room the wallpaper was stained and hanging from the ceiling, the window was not secure could’ve easily fallen out of it, no instructions prior to arrival at property about lack of rec, parking arrangements & no reception staff to welcome us. Made to feel like an inconvenience
7.0 / 10.0
It was good for an over night stay,
There was no breakfast offered.
Bathroom very small and water pressure in shower not very good.
5.0 / 10.0
It was OK for 1 night and was very cheap compared to other hotels in the area
Didn't have breakfast
Room was smaller than expected and no bathroom in Room and remote control for TV had no batteries
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Serenity Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Serenity Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Serenity Hotel?
We found 6 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and beach access.
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