Atour X Hotel Shantou Vientiane City Convention and Exhibition Center

Location is good, near to food street. Room was comfortable although a bit small.

None.

The location is great. Near to a major shopping mall and famous food street

Staff were unhelpful. When we arrived, it was raining, I rushed in to borrow an umbrella but the staff just stood there and look. We arrived with old folks and 7 pieces of luggages but none came to help. Disappointing.

Good location, friendly reception staffs, complimentary porridge at 9.30pm, comfy bed etc

The room itself was perfect, however I feel that the housekeeping could have been done more carefully. For example, the dustbins and laundry baskets were not placed neatly, and the bed was not pulled tightly, especially when the room was made up the following day. In addition, the coffee and tea were not replenished the next day. A packet of tissue was simply left on the vanity top instead of being placed properly. One of the basin cabinets was also left open and the cleaner did not close it.

Location provided washing machine

Nil