The Clover Hotel Angeles City managed by Cocotel

We booked the place when the elevator was under repair, so we had to use the stairs every time. Our sheets also smelled kulob (a littke smelly because it’s not dried properly). The inclusions for toiletries are quite underwhelming. Happy about the staff though because they tried to accommodate our requests for the change sheets and have friendly and service-oriented attitude. Location was quite convenient.

We’ve been staying at Clover Hotel Angeles for quite a while now, and our recent stay from July 28–30 was another reminder of why we keep coming back. As always, the staff were friendly, respectful, and super approachable. They even granted our request to stay on a higher floor, which we really appreciate every single time. When we got to our room, it was spotless, and the AC was working perfectly—nice and ice cold, just the way we always request. As a mom traveling with a toddler, having a clean room and a cold AC is a huge deal, and Clover has always delivered on that. The only issue we had was that there was a leak coming from the bathroom ceiling, which I believe was caused by the heavy rain. The dripping soaked our bath mat, so we asked housekeeping for a replacement. They immediately apologized for the inconvenience, and we also reported it to the front desk. The next morning, Ms. Mitch from the Front Office personally called us and offered to transfer us to another room. That alone says a lot about how much she genuinely cares about the guests. Honestly, Ms. Mitch has been amazing since our very first stay at Clover. She’s always quick to respond, takes action right away, and makes sure our stay is comfortable and satisfying. We decided not to move because we were already settled in, and we loved how cold the AC was. We told them we’d rather stay and just asked for extra bath mats to manage the dripping. Later that day, we went out for a late lunch and requested a make-up room before leaving. I even personally spoke with one of the housekeepers and asked him to change everything in the room. He even pressed the make-up room button himself to confirm the request. Before heading out, I also reminded the Front Office that our room needed to be cleaned. We were gone for about two hours, so we honestly expected to come back to a fresh room. Unfortunately, when we returned, nothing had been done. The room looked exactly the way we left it, which was a little disappointing. We went back to the Front Office to let them know, and to their credit, they responded immediately. Housekeeping came right away and cleaned the room. We learned that the hotel is now under new management, and I believe some of the housekeeping staff are new as well. It seemed like there was just a little miscommunication or lack of coordination, which is understandable during a transition. These things happen. What really stood out was how the team handled the situation. Sir JD, the officer in charge, personally apologized to us, and I truly appreciate that. A leader who takes responsibility and sincerely apologizes speaks volumes about the kind of service they want to provide. Even with a few changes and a couple of small hiccups, we still genuinely enjoy staying here. The hotel is consistently clean, the staff are always polite and respectful, and they truly make us feel welcome. Special thanks to Ms. Mitch for always going above and beyond to make every stay comfortable. That kind of hospitality is exactly why we keep choosing Clover Hotel Angeles I’d also like to give credit to Sir JD, the Officer-in-Charge. he seems very hands-on in making sure guests are taken care of and that concerns are addressed right away. That kind of leadership really shows and makes a difference.

We’ve been staying at Clover Hotel Angeles for quite a while now, and our recent stay from July 28–30 was another reminder of why we keep coming back. As always, the staff were friendly, respectful, and super approachable. They even granted our request to stay on a higher floor, which we really appreciate every single time. When we got to our room, it was spotless, and the AC was working perfectly—nice and ice cold, just the way we always request. As a mom traveling with a toddler, having a clean room and a cold AC is a huge deal, and Clover has always delivered on that. The only issue we had was that there was a leak coming from the bathroom ceiling, which I believe was caused by the heavy rain. The dripping soaked our bath mat, so we asked housekeeping for a replacement. They immediately apologized for the inconvenience, and we also reported it to the front desk. The next morning, *** from the Front Office personally called us and offered to transfer us to another room. That alone says a lot about how much she genuinely cares about the guests. Honestly, *** has been amazing since our very first stay at Clover. She’s always quick to respond, takes action right away, and makes sure our stay is comfortable and satisfying. We decided not to move because we were already settled in, and we loved how cold the AC was. We told them we’d rather stay and just asked for extra bath mats to manage the dripping. Later that day, we went out for a late lunch and requested a make-up room before leaving. I even personally spoke with one of the housekeepers and asked him to change everything in the room. He even pressed the make-up room button himself to confirm the request. Before heading out, I also reminded the Front Office that our room needed to be cleaned. We were gone for about two hours, so we honestly expected to come back to a fresh room. Unfortunately, when we returned, nothing had been done. The room looked exactly the way we left it, which was a little disappointing. We went back to the Front Office to let them know, and to their credit, they responded immediately. Housekeeping came right away and cleaned the room. We learned that the hotel is now under new management, and I believe some of the housekeeping staff are new as well. It seemed like there was just a little miscommunication or lack of coordination, which is understandable during a transition. These things happen. What really stood out was how the team handled the situation. ***, the officer in charge, personally apologized to us, and I truly appreciate that. A leader who takes responsibility and sincerely apologizes speaks volumes about the kind of service they want to provide. Even with a few changes and a couple of small hiccups, we still genuinely enjoy staying here. The hotel is consistently clean, the staff are always polite and respectful, and they truly make us feel welcome. Special thanks to Ms. Mitch for always going above and beyond to make every stay comfortable. That kind of hospitality is exactly why we keep choosing Clover Hotel Angeles. I’d also like to give credit to ***, the Officer-in-Charge. he seems very hands-on in making sure guests are taken care of and that concerns are addressed right away. That kind of leadership really shows and makes a difference Overall, despite the changes in management, the genuine hospitality of the team is still there. As a mom traveling with a toddler, a clean hotel, a comfortable room, and staff who truly care mean everything. That’s exactly why Clover Hotel Angeles remains one of our favorite places to stay, and we’ll definitely be back again

elevator was not working which is excusable due to ligtning and storm.. Headboard is dusty with bed frame sides having strands of hair . Plated breakfast served literally 2spoonful of rice. First time we have experienced a plated breakfast with that amount of rice and our room price is 3600..