Hillside Haven: Carriage Club Resort Retreat

Clean, comfortable. Property amenities seemed great but we didn't have time to use them! We were in vicinity for The Mariposa Festival in Orillia.

Condo was on top floor (3 flights up). Not mentioned in description of property. I am a senior with mobility issues so it was difficult to get up and down with luggage and bags which took many trips! Only complaint!

Comfortable and clean one bedroom condo

The location is right down the road from Horseshoe Valley ski resort and the bed was fantastic.

The door entry instructions could be clearer, and access cards were for another part of the facility that we weren't even made aware of once we were in our room.

The location is excellent if you are a skier and looking to enjoy the hill without going far! There is also a pool- pool change rooms were quiet dirty when we went approx. 2 hours before close - but it did say the pool was being closed for renovations at the end of March!

Overall our stay was fine, but there were a few inconveniences that made it difficult to give this a 5-star review. A few basic items were missing. There were no oven mitts and only one thin dish towel, which made it difficult to safely remove a hot glass casserole dish from the oven. We ended up cooking in that because there was also no oven sheet pan available. There was also no comforter for the pull-out bed — only pillows and sheets. The coffee maker had not been cleaned and still had used coffee grinds in it, and one of the drawers had used paper towel left inside. These may seem like small things, but they were inconveniences during our stay. When I reached out, the owners were quick to respond, which I appreciated. However, both times the response was essentially that the items must have been taken by previous guests. While that may be the case, it didn’t help resolve the issue while we were staying there. When I mentioned the missing comforter, the cleaners apparently sent a photo showing that there were items for the sofa bed. I clarified that there were pillows and sheets, but no comforter. It felt a bit like the responsibility was being shifted to previous guests, the cleaners, or even to me as if I hadn’t looked for it — although I searched everywhere it could have been. I understand that things happen and items can go missing, but taking responsibility and offering some sort of solution would have made the experience feel different. To their credit, they were very accommodating when I asked for an early check-in on a very cold and blustery day at the ski hill and allowed us to check in about an hour and fifteen minutes early, which we appreciated. However, when they later asked for a 5-star review and I explained the concerns above, the response referenced the early check-in during a busy season. While that was appreciated, it didn’t really make up for the missing items and other issues during our stay.