Appartement Résidence de standing Hivernage

Amazing huge apartment in a great and safe neighbourhood. Loubna the owner goes the extra mile to make you feel comfortable, very responsive and always happy to assist

Nothing

El apartamento está en una buena zona, cerca de todo. La anfitriona es atentísima y muy cortés, siempre está a tu disposición. La piscina privada fue un respiro para aliviar las altas temperaturas.

Realmente, me pareció insuperable. No encuentro nada que poder criticar.

Propre, quartier calme, bien équipé

Loubna did not greet us in person but instead left that to the cleaner who did not speak English so we could not communicate. When I raised this with Loubna she said that everyone in Marrakech spoke French, and that's the way it was. So, maybe it should be made clear on the listing for this apartment that it is recommended for French speakers only? There was also no local information provided - a simple map, some restaurant recommendations, travel advice, etc. Information you would expect, and indeed do, find in a folder at any holiday rental apartment around the world. When I raised this (bearing in mind we cannot speak French, so finding all this out on a 4 day break took up a lot of the precious time we had) Loubna said she used to provide this but people were throwing it away. How many customers here go to an apartment and throw away the folder full of the local information left by the host? None, is my belief. It also very quickly transpired that the 'peaceful' location was not peaceful at that particular time because there was building work going on, drilling and banging throughout the day. I messaged Loubna immediately and she responded that it would stop at 12.30. It DID stop at 12.30 and then started again at 1.30 and continued until around 6, EVERY day of our stay. If, like most people, you need to have a short nap in the afternoon to recharge before the evening, this is not the place for you. The apartment itself is absolutely lovely. It is spacious, tastefully decorated and well equipped (apart from only having 2 coat hangers for all guests - not 2 each, even but 2 between all the guests. Loubna's response was that the last guests must have stolen them. Do people who can afford to stay in a luxury apartment in Marrakech steal plastic coat hangers? Seems unlikely, doesn't it. The doormen were lovely, though. Really nice people.

Loubna did not greet us in person but instead left that to the cleaner who did not speak English so we could not communicate. When I raised this with Loubna she said that everyone in Marrakech spoke French, and that's the way it was. So, maybe it should be made clear on the listing for this apartment that it is recommended for French speakers only? There was also no local information provided - a simple map, some restaurant recommendations, travel advice, etc. Information you would expect, and indeed do, find in a folder at any holiday rental apartment around the world. When I raised this (bearing in mind we cannot speak French, so finding all this out on a 4 day break took up a lot of the precious time we had) Loubna said she used to provide this but people were throwing it away. How many customers here go to an apartment and throw away the folder full of the local information left by the host? None, is my belief. It also very quickly transpired that the 'peaceful' location was not peaceful at that particular time because there was building work going on, drilling and banging throughout the day. I messaged Loubna immediately and she responded that it would stop at 12.30. It DID stop at 12.30 and then started again at 1.30 and continued until around 6, EVERY day of our stay. If, like most people, you need to have a short nap in the afternoon to recharge before the evening, this is not the place for you. The apartment itself is absolutely lovely. It is spacious, tastefully decorated and well equipped (apart from only having 2 coat hangers for all guests - not 2 each, even but 2 between all the guests. Loubna's response was that the last guests must have stolen them. Do people who can afford to stay in a luxury apartment in Marrakech steal plastic coat hangers? Seems unlikely, doesn't it. The doormen were lovely, though. Really nice people.