Mateo & Filipos Luxury Villas

Die Unterkunft ist super ruhig gelegen, modern und super ausgestattet. Man hat alles was man braucht. Wenn man möchte, kann man das Haus öfters reinigen lassen. Pool ist recht groß, fanden wir super!

Die Gastgeberin war für unseren Geschmack etwas zu aufdringlich. Sie ging ins Haus um zu gucken ob alles in Ordnung ist, ohne uns vorher Bescheid zu geben. Das Haus liegt etwas in der Pampas

Property was immaculate

The villa has everything you need for a short or long stay. The kitchen is extremely well-stocked—honestly, it's the best-equipped one I’ve encountered during my travels. They also add a Bluetooth speaker you can use in the pool! Amazing idea! The pool is just the right size. There’s a partition between the two villas with a separate gate for each, offering plenty of privacy.

Need to improve the Wi-Fi connection, but this is a known issue on the island for all villas.

The villa is new, modern, and tastefully decorated. We especially appreciated the 2.5 bathrooms and the mosquito nets in every room. The kitchen was spacious, the pool very enjoyable, and the entire villa was clean, with housekeeping every three days. The location is also convenient, offering easy access to many interesting places nearby.

Unfortunately, several issues affected our overall experience: 1. Bathroom design & maintenance – The bathrooms tended to flood during showers due to their open design, leaving the floors wet and slippery. There were also leaks from the sink and the toilet, particularly when flushing. Additionally, some bathroom doors didn’t close properly, compromising privacy. 2. Drinking water - The water was not potable, and we had to use bottled water even for brushing our teeth. This was unexpected, especially in Greece. 3. Key access – Only one key was provided for a group of six, which made coordinating plans and schedules inconvenient. 4. Booking communication – Due to the booking system, I had to make two separate reservations—which, as it turned out, were for two different villas. This wasn’t made clear during the booking process. We were informed only at check-in that we’d need to move to a second villa after three days. While the transition was handled smoothly by the staff, it was still disruptive. 5. Inconsistencies between villas – The second villa lacked some basic items available in the first (e.g., oven trays, kitchen scissors), and the pillows were unusually firm and high, which caused neck pain. When I brought this up and requested replacements, the manager responded by saying that the cleaning staff felt uncomfortable with me comparing the two villas - even though both are owned by the same family. This response came across as unwelcoming and dismissive. 6. Late checkout request – We requested a paid late checkout and didn’t receive a response for two days. When we finally did, we were simply told it wasn’t possible, without any offer of alternatives or assistance. The checkout was equally unpleasant, and the staff didn’t even bother to say a proper goodbye. Conclusion: While the villa has many attractive features, the service and communication left us feeling more like guests in a business than a place that genuinely cared about our comfort.