Setia Alam The Forum By GoMain // Next to SCCC

N.A

Out of expectation, an additional of deposit and personal documents for registration were required before check-in guide was shared. An incident happened (carpark was occupied by someone) and asked for security contact number and was told by owner is confidential. At the end the contact number was found at the level carpark administration/ security guard common door entrance.

Fin blokk. Goda fasiliteter i blokken. Fint uteområdet.

Var ikke helt rent når vi ankom. Gulv, bestikk og sengetøy var ikke helt rent.

Guard kurang mesra. Susah nak guide utk tunjuk laluan ke parking selepas ambik kunci di lobby. 3 kali pusing baru jumpa laluan yang betul.

Location is near Setia City Mall less than 5mins drive. We chose this area cause our event is near. Last year we book the apartment which is right opposite the mall, which is even better.

The host required all adult guests to submit ID (IC, driver's license, or passport), while only asking for children’s ages. A RM200 deposit per room was required before check-in, payable via Malaysian bank, cash deposit, or credit/debit card (with a 10% processing fee), which may be inconvenient for non-locals. Fortunately, we were able to use the Touch ‘n Go (TnG) app. Despite booking frequently through Booking.com and Airbnb, this was the first time we encountered such requirements. Logistics Issues: We had to detour from the location to collect keys and access parking, so early checkout is advisable. The host gave no prior notice of late checkout charges. After we informed them of leaving at 11:54 am, the host replied at 12:32 pm with late checkout fees: RM40 for 1 hour, RM60 for 2 hours, and keys returned after 12:15pm will be considered as 1hr & RM40 will be deducted from the deposit. Video of keys returned sent at 12:35pm & luckily, the host did not penalise us. The key return lobby has only a 3-minute grace period. We had difficulty returning the key due to the lock. During this time, guards were patrolling the area aggressively, treating us as if we were committing a crime. While briefly discussing travel plans (less than 30 seconds) with my family in another vehicle before leaving, we were chased away by the guards. Other Concerns: The unit was on level 27, and with many guests checking out simultaneously, the lift was overcrowded, causing delays. The swimming pool was visible from the unit, but when they brought their children down, they were informed their block's pool was closed. The host had mentioned that pool closures could occur without notice, but security staff were unhelpful, simply saying "closed, don't know." A resident commented that the notice stating the pool would reopen had been removed, raising uncertainty.