Green LP Hotel & Apartment

Chú bảo vệ rất dễ thương. Phòng sạch sẽ và giá cả hợp lí

I would not recommend booking a room at this hotel for the following reasons: 1. Excessive Noise (Crowing) from Chickens I booked a room with a balcony. Upon arrival, I was surprised to find that the room was exposed to very loud chicken crowing from nearby roosters. The noise was constant and disruptive. I approached the reception desk and was moved to a room on a different floor. While the noise was less severe in the second room, it was still clearly audible and negatively affected my sleep quality and overall stay. 2. Language Barrier The staff did not speak English, which made communication difficult whenever assistance was needed. 3. Poor Service Quality and Misleading Information Regarding a Refund I originally booked a two-night stay. Unfortunately, due to unforeseen circumstances, I had to check out the morning after my arrival. Because the receptionist spoke very little English, our conversation was conducted using both Google Translate and ChatGPT to ensure there was no misunderstanding. At approximately 10:00 AM, I asked whether I could receive a refund for the second, unused night. The receptionist confirmed that I would receive a refund and explained that, since the booking had been made through Agoda, the refund would be processed through Agoda once the hotel approved the request. At around 11:00 AM, during checkout, I again confirmed that the refund would be approved and processed through Agoda. Once again, the receptionist assured me that everything was fine and that the hotel would approve the request. However, a few hours later, Agoda contacted me and informed me that the hotel had rejected the refund request due to its cancellation policy. I fully understand that hotels may have policies that prevent refunds, and I would have accepted such a decision if it had been communicated clearly from the beginning. What I found disappointing was being told twice, through translated conversations designed to avoid any misunderstanding, that I would receive a refund, only to learn later that the hotel had denied the request. 4. Lack of Hospitality Throughout my stay, I found the staff to be unfriendly and unwelcoming. Do not expect much in the way of greetings, smiles, or customer service. I have been living in Vietnam for many years and have stayed in numerous hotels in Vung Tau. Based on my experience, several nearby hotels offer better service, a more comfortable stay, and better overall value for a similar price. For these reasons, I would not stay at this hotel again and would recommend considering other nearby options instead.

"everything is clean. goôd location, just 10 to 20 minutes walk to the front beach, a lot of good restaurants near by. the staff is friendly, very helpful

It’s ok.. buffet is not good.. outdated hotel. Would not stay again