Zoe Hora

Liked the view from up on the hill. The main building and the main pool area Friendly housekeeping staff. What we didn’t like: Where to start – our biggest gripe with this hotel was that we had booked and paid for an experience that we did not receive. The beautiful hotel that you see in the photos and read about in the descriptions was running on empty. After check in we were told that because it was now the end of high season the resort would be running at reduced capacity and therefore only one restaurant and one bar would be open. The cocktail and hookah lounges were closed, fitness/yoga/pilates classes not on offer. (Perhaps if this was communicated at the time of booking and a reduced rate was offered, guests could weigh up their options, make a more informed decision and not be disappointed) Guests are still charged full price and then do not receive near what is advertised. Ok well - we are here now; we will try to make the most of it and after a bit of unpacking we met up with the rest of our group at the lovely poolside bar and ordered a round of drinks. To our disappointment, only one of the drinks could be provided as we were told they had run out and would not be restocking. Numerous options were unavailable. The traditional restaurant and onsite café we had wanted to try during our stay were closed, leaving only the most expensive fine dining option. Later that evening when we decided to try the restaurant, most items on the menu had been struck off and what did finally get served up was very meagre in portion size and outrageously expensive. At the included breakfast the following day, the staff when asked if there was coffee available, gave us conflicting explanations - we first got a reply that the machine was broken, then it was changed to the standard reply – they had run out and would not be restocking. When we asked about their laundry service, we were told that they were no longer providing the service as it was end of season

and they were too busy. The list goes on, but to cut a long story short, other areas of disappointment were : Mouldy and unclean shower, stained couch and burn marks on couch pillows, broken LED TV screen, no coffee/teacups provided, Kettle in the room could only be used when placed on the floor due to a short power lead, no teabags provided and on asking we finally received loose leaf tea with no strainer. On asking - there was no strainer they could provide. There were no hooks or rack provided in the room to hang your bath towels to dry. Other guests in our party also experienced similar problems – Constant smell of cigarette smoke seeping into the room from somewhere (advertised as a non-smoking room hotel), and broken light fittings etc. Stray dogs were allowed to lounge around guest areas and defecate where they please. Reception, restaurant, and bar staff were unwelcoming, appeared disengaged and did not want to be there at all in the last week of opening season. We did try to find other options for food and entertainment. The nearby thriving beachside hub of Dhermi was anything but. The streets were mostly deserted and strewn with rubbish. We found one other hotel open and that was where we ate the following night. On arrival back to Zoe Hora the second evening staff seemed more interested in continuing their own party and drinks by the pool. We were appalled by the lack of customer service and facilities for a hotel marketed as 5-star. Guests are charged full price without being notified that facilities, amenities, services and offerings are significantly reduced. Due to overall disappointment at a Zoe Horror experience, we cut our stay short and stayed only 2 of the 4 nights booked. When we approached management to tell them that we would be cutting our stay short and the reasons why, the only compensation that could be offered was a potential discount on our next stay. Ha! As if we would be in the position to travel this far again any time soon.

Hospitality beyond all expectations, the food at the restaurant is really delicious, and the staff is wonderful!

Amazing property perched up on the hill - nice staff and interesting property

Wedding when we got there made it a bit annoying

The hotel is stunning. It is VERY instagrammable which you tell from the clientele. The pool was pretty even if small and the spa was outstanding. The room was very spacious, it was very romantic to have a bath in the room and the products in the main bathroom were of a high quality. The decor within the “living area” was modern and stylish. We were also given a beautiful welcome decoration on the bed which was a very very kind gesture. The view from the room out onto the water and with the sunset in the background was phenomenal.

The room felt like it hadn’t been finished or like they hadn’t taken the time to make finishing touches. In the wardrobe, the wood had red graffiti on it, likely from when it was cut but a lick of paint wouldn’t have done any harm. The joints in the floor were scuffed and not finished and the shower leaked through into the bathroom floor even on a low setting. This was advertised as having a balcony but it was more like a fire escape and there were no tables nor chairs - so I borrowed some from outside to give us some furniture.

I had an amazing stay in this wonderful place . The staff was super nice and very friendly and they gave us a free Upgrade for the Suite which was so amazing . The room was big , nicely decorated and very clean . Everything was so nice , restaurant has an amazing atmosphere and the food was really good . Thank you for everything and I hope to be back soon !

Very traditional with a modern twist. Loved the view and the pool area seating.

Service staff needs to smile more, a bit like overpriced for the services they provide.

This is a lovely hotel, the rooms are gorgeous - we had a hot tub and bathtub in our room which we did not realise when we booked so was a great surprise. The pool is gorgeous and the spa facilities are AMAZING - we were the only guests using it, it was almost like people didn't know about it, so would defs recommend making the most of it during your stay. They have golf buggies to drive you around the property, the breakfast was great and overall it felt very lux. The Zoe Hora restaurant is definitely a highlight so I would recommend having at least one meal there during your stay.

The hot tub needs to be filled on request, after asking reception and being told someone was coming immediately (and following up half an hour later) it ended up being over 3 hours until someone came at which point we were heading out for dinner so was too late. Only one small bottle of water is included in the room, we had to buy more throughout our stay, for the price you pay I think water should be included and replenished. Another really weird thing is that the shower products (shower gel, shampoo etc.) are like large ones connected to the wall (not mini portable ones if you get what I mean) but are located outside the shower, so you had to get out the shower to get the soap haha

Excellent food, staff was quick to address a small issue in bathroom