stayAPT Suites Cleveland TN

It was quite , comfortable and clean

The desk chair back was so bent it was unusable and should have been removed- I told the desk and they knew about it but offered no replacement

Clean convenient and reasonably priced

Something wasn’t quite right with the heater in the room. Talked to staff in charge, Elizabeth, and she directed a maintenance man, Xavier, to look into it. They seemed to have rectified the situation and we much appreciate them both. Their ability to do this is what makes stayAPT the preferred destination.

Breakfast? We were never told about a breakfast. We really liked the room and think it was much better to have the room at the very end of the hall.

There was a large group of children (maybe a soccer team) who used the courtyard to play which I have no issue with. But the yelling and screaming to go on too late into the evening. And yes, some of this is on the parents, not the hotel.

It was in a good location. The room was clean. The beds were comfortable enough. I liked having a kitchen in. It had lots of space.

One of the things that I did not like was not the fault of management. This is a dog friendly hotel. And they have lots of poop stations. When we arrived there, there was so much dog poop on the ground around each station that you could not take your dog near it. They did clean this up after we mentioned it. And our first room smelled so strongly of cigarette smoke that we had to switch rooms. But the gentleman at the desk did this very quickly for us. We also had the end room that was apparently over either where some of the staff lives or where they congregate every night. This is the door that we used to try and take our puppy outside. So there were constantly people hanging out in that area, smoking and drinking and talking very loudly. And one man continuously had a dog off leash in that area. It made it very difficult and not quite safe to take our young puppy outside. It was also noisy in our room because they were directly under us. While the room was clean, the furniture in the living room is so uncomfortable. It’s like sitting on a bench. I did not even use it. And the towels were very rough and scratchy for the most part. There are not a lot of amenities. We are used to staying somewhere where you were provided hair conditioner and lotion. These were not available at this facility. There was only one luggage cart available the entire time we were there. We were there for a dog show and had to move a kennel each time we came in and out of our room. When we checked out, my husband has to hand carry all of our luggage because the cart was not to be found. If we are back in this area, we would not stay at this hotel again. There are so many other choices nearby.