Hotel in Interlaken
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Attractively set in the center of Interlaken, Essential by Dorint Interlaken - New Opening has buffet breakfast and free WiFi throughout the property. This 3-star hotel offers a bar. Private parking is available on site.
Amenities at Essential by Dorint Interlaken - New Opening
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Interlaken
Available Rooms
Ratings and reviews
100% verified reviews10.0 / 10.0Outstanding·Apr 2026
Spacious rooms, easy checkin, quick response, good location. Staff were happy and all spoke very good english.
Beds were very comfy, shower was amazing.
Floor cleaning is not included in daily clean.
10.0 / 10.0Outstanding·Apr 2026
Lovely clean comfortable hotel
Floors arent cleaned daily
10.0 / 10.0Outstanding·Mar 2026
Brand new, connected to train station, awesome hotel.
6.0 / 10.0Average·Jan 2026
I’m sorry if it’s not all praises but the lackings really made our arrival a bit disappointing! It was our first time in Switzerland and we made Interlaken our base for 4 nights but while the hotel’s location and staff are top-tier, the physical room experience and some hidden costs left a lot to be desired.
Location and Service
The location is undeniably convenient, situated perfectly for those using Interlaken West as a hub. Furthermore, the customer service was excellent; the staff were professional, kind, and genuinely helpful throughout our stay.
Misleading Room Setup and "Views"
The most frustrating part of the stay was the discrepancy between the advertising and the reality of the room:
The Bed Configuration: We booked a room advertised as having three single beds. Instead, we were given two single beds and a sofa bed. Once the sofa bed was pulled out, the room became incredibly cramped, leaving literally no walking space to move around or access luggage.
The "View": The promotional photos suggest majestic mountain vistas. In reality, our window looked out onto a dreary shaft. It felt like a "bait and switch" compared to the imagery used online.
Missing "Essentials"
Despite the name of the hotel, many basic facilities were missing:
No fridge or kettle / although there’s a coffee machine: It is very inconvenient not to have a place for cold drinks or the ability to make a proper tea except for trickling hot water from coffee machine in case you really want one!
Bedding Quality: The pillows were very poor and offered no support.
Towel Service: Housekeeping consistently failed to leave enough towels for all guests when replacing them.
High Additional Costs
A major point of contention is the parking. While advertised available, the cost is not! It is CHF 28 per day.
$$$$
Top rated by guests
8.7Excellent
(1,583 Ratings)
"Spacious rooms, easy checkin, quick response, good location. Staff were happy and all spoke very good english.
Beds were very comfy, shower was amazing."
Verified guestDon't miss out! Price and availability may change
