Feel Porto Firmeza Coworking & Flats

Clean. Walkable to shops and restaurants

No complaints

Liked the location and washing machine. The apartment was amazing. Clean and they made sure we had a crib and highchair.

The communication was horrible. They communicate via WhatsApp and I was not receiving their messages and i couldn’t send them messages ( some technical issue not sure ). The email and messages via their portal and booking.com was excruciating. Prior to our trip, I called since I had received zero communication or response regarding airport transfer and how to get into the apartment. At one point we were locked out (with groceries and baby in tow) cause the door malfunctioned and they blamed me for not knowing cause they alerted everyone via WhatsApp about a new code. After an employee came it turned out it WAS the door that was just not functioning. I would love to give this place a glowing review but it honestly was soured by all this back and forth ( getting the access code, airport transfer, WhatsApp being the primary communication channel, broken door). It was like pulling teeth. It’s unfortunate, I most certainly annoyed them as much as they annoyed me. It was our first trip with baby and this honestly not great.

The property team was great about communication. The app they used was great. We could access the property via the app and that worked well.

After an all nighter on the plane we make it to the property and then get a message that we needed to pay a deposit, I wasn't aware of. So in order to pay the deposit we could do it online using What'sApp. (not my favorite place to put my credit card number) Or we had to go to an address a couple of blocks away. Again, not what I wanted to do after a long plane ride. All in all their so called 'Welcome Center' didn't seem very welcoming. There isn't a staffed front desk on the property.

The property is lovely, everything brand new, with a good location from everything.

The property soundproofing is awful, this was something that I got really surprised. Being in a central location is normal for you to hear a little bit more outside noise, but in this property you can hear everything from the outside. The windows are double glazed, but the frame choice was not the best. It’s a shame that I couldn’t give a bigger rate, because of something like this.