Coconut Palms Resort & Diamond Casino

The location was awesome. Central to the main hub of Port Vila and easy walking distance to a lot of key parts. Lisa at the front desk greeted me each day I returned from a day out adventuring.

It’s a value for money property, but not until you step inside the basic room, that you read in the info pack there is cleaning only on request. New towels on request. You get what you pay for and really I just needed a shower and a bed to rest for the next day’s adventures.

-The staff: friendly, helpful, discreet and dedicated -The swimming pool: especially its colourful lights during nighttime, it also long enough to have actual swims

I liked everything

Very nice

Nothing

Staff who changed my room after first night and were helpful. The Garden Rooms are fine. Once I had moved to that, it was ok.

I don't like to give bad reviews. I know it is low cost but the photos misrepresent what I found. The room I had on the night of my arrival was awful, the worst I've had for decades. It was very dirty- black oily smudges on and round switches, everything, including the scuffs provided was grimy. There were little insects in the bed- not bedbugs, I know those, maybe ants. The bathroom was dirty and shower broken. The only light was a bright white overhead. I'd booked 'with balcony' thinking that it might be a nicer room, but the tiny balcony was on top of the hotel air conditioning unit and looks at rubbish bins. There is no drinking water in the rooms, and there is no cafe or restaurant on site, it is quite far to anything for breakfast. I was pretty upset, would have checked out the next morning but I upgraded to a better room. It was like a different hotel then. My colleague arrived after me- his room in the main block had a single bed, no aircon, no fan, the window was broken so couldn't open. It is just no way to spend time to relax. We were working at the hospital, if it was a holiday it would be very disappointing.