Somerset House Suites by Aureva Residences

Amazing location, easy check in/ check out procedures. There’s a closet to store luggage if needed. The beds and pillows were amazingly comfortable! We absolutely loved staying here

The only thing I can think of that would make this place better is some hooks near the door and more hooks for towels in the bathroom area.

Location

The elevator did not work we stayed in unit 4 top of the building this made forgetting things a pain

Location was great.

Considering the price paid, the customer service and the place were lacking. 1) The place can do with maintenance, and updates, i.e.: shower handheld device kept falling (holder needs fitting); shower head needs cleaning; door should have an eye hole to see who may be knocking for safety; listing as one bedroom is wrong because this is a studio even with the sliding glass doors closed since anyone in the living room needs to go through the "bedroom" for the bathroom; likewise anyone staying in the living room will be awaken when the other person needs coffee or tea; kitchenette is not equipped, only one disposable kitchen towel was not enough and no drying rack when they request we leave all washed that has to be by hand we had to use a bathroom towel. when we requested more toilet paper we had to wait 4 days and there was a Nespresso machine that uses only business to business capsules, and we were provided with only 5 for 2 people for 10 days! 2) customer service was dismissive; their responses were not appropriate nor accurate and unfortunately drives my overall rating: take this out from booking.com!

The location was perfect for my work a 10 minute walk away. Cute cafe below as well. It was relatively spacious for a city studio but I was alone. Would have been good with one other person too. Also the kitchen area seemed clean and relatively new.

Every night between 2am and 4am the water would suddenly turn on either the shower two feet from my bed and streams would rush down for a few minutes or the sink 10 feet away and loudly glug 50-60 times first fast and frequent then slower over the course of 15-20 minutes. The “management” (people/person I never got a name even after asking for four days) Who answered but maybe didn’t read the host messages were “removed” to say the least and most accurately gas lighting me of these issues. I also echo the other reviews of many dust bunnies under the bed and unfortunately a rather cheap uncomfortable mattress. Do not stay in Unit 3 - unit 4 above was very loud late at night and early in the morning. Worst four nights of sleep I’ve had since I had a newborn.