The Epic 5 Vista Cay Resort Orlando Florida

Clean place with good amenities

Wonderful stay. Great location close to everything and very clean accommodations

Our stay at this property was unfortunately very disappointing. While the unit itself is beautiful, it appears to be poorly maintained and managed.When my husband arrived at Vista Cay, he was unable to access the property and had to wait in the parking lot until 4:40 p.m.—forty minutes past the scheduled check-in time—for the HOST to provide the entry information. I contacted VRBO for assistance, but they were also unable to reach the HOST. After finally obtaining the host’s contact number from Vista Cay’s office, my husband was able to call and text to receive the access codes.Once inside, we noticed several maintenance issues, including mold in the shower heads, a broken kitchen faucet, and a leak under the sink that made it impossible to use the kitchen during our stay. We reported these issues to the host immediately and were told they would be fixed the next day, but no repairs were ever made. As a result, we were unable to use the kitchen sink, and had to eat out for every meal. Additionally, the sliding glass door lock was broken. The lock issue was also communicated to the host. It’s disappointing that such a beautiful property is being neglected. The lack of maintenance and poor communication caused significant inconvenience and truly affected what should have been an enjoyable stay. I hope the owner takes this feedback seriously and addresses these issues for future guests. Being IGNORED by the host was not a good feeling at all.

Unfortunately, I’m unable to leave a 5-star review for our stay. The property was clean and in a nice location; however, communication was lacking. We were told we could adjust the temperature, but the thermostat required a code and we did not have control. I sent photos to clarify this but did not receive a response. The next communication we received was regarding checkout procedures. Vrbo tried multiple times to contact the renters but no response. The only responses we got were we could change temp between 72-78 as I tried to explain didn’t have those options and sent renter pictures of where it ask for a code. No response other than check out procedures and wanting us to write them a review. It is Florida and was the hottest days on record and we had no air and no response. Vrbo tried reaching out to them too numerous times and no response.