FLH Downtown Comfy Apartment

Modern, clean and great location.

No dresser drawers or full length mirror.

Beliggenhed og størrelse på lejligheden

Der var ikke sæbe på badeværelset. Manglede knager / plads til håndklæder på badeværelset. Der var kun 1 opvasketabs til 4 Pers i 4 dage. Meget sparsommelig med sæbe - ikke noget shampoo på det ene badeværelse selvom der blev spurgt herom

De ruimte, het comfort en de locatie/ ligging

Eigenlijk niets

We stayed here in March and overall had a lovely experience. The apartment had a very cute and thoughtfully designed interior — perfect for a girly holiday. The location was also excellent and made it very easy to explore Lisbon.

Unfortunately, the experience was heavily affected by a serious leakage issue in one of the bedrooms. We reported it to the agency on the second day, but the only action taken initially was placing a bucket under the leak and using OUR TOWLES to cover and wipe the floor. It was clear this had happened before, as there were visible water stains on the walls and ceiling. After heavy rain that night, the situation became much worse. Water was leaking from several places, including into the wardrobe, and some of my friend’s belongings got wet. She eventually had to leave the bedroom and sleep in the living room. Communication from the agency was also disappointing. We contacted them again early the next morning and waited quite a while for a response. They eventually offered to move us to another apartment, but this was on the last day of our stay, after we had already decorated the apartment for the hen do and settled in and our friend didn’t feel well that day. We also did not appreciate that someone arrived at the apartment to inspect the leak without any prior warning from the agency. Being told in advance that a maintenance person would be entering would have been the bare minimum. While we did receive a partial refund, it honestly did not reflect the level of inconvenience and the impact this had on what was supposed to be a special weekend.