Turtles & Tails - PET FRIENDLY in Palmetto Dunes!

Beautiful property!

This rental property was beautifully decorated in a beach theme. It was very tastefully done. It is a comfortable, quiet and relaxing place to stay. We especially loved the outside deck, where we saw turtles, beautiful birds and even a small alligator in the lagoon! Our small dog was with us and she loved laying in the sun on the deck as well.The rental was well equipped with cooking utensils, but toiletries were lacking, make sure you bring your own. Beach access is close-by, the pool was across the street, but hidden from view. You can rent bikes to get around. Overall, I would definitely stay here again!

This two-tier condominium is clean, comfortable, well-decorated and ranks in the top 10% of my best vacation rental experiences. This is a great area of Hilton Head, S.C. for relaxation and unwinding.

We booked our stay at Turtles & Tails based on the property being pet friendly and the exceptional rating on Vrbo but were very disappointed in our stay. Particularly we found that pet friendly equaled lots of fur and human hair throughout the property.First, the arrival instructions were not emailed to us at the time of the final payment (as stated in the contract we signed) and we had to email asking for these arrival instructions with less than 36 hours before our stay.Second, after driving nearly 6 hours and arriving at the resort our parking pass was not waiting for us as the arrival instructions said it would be. So, we had to call Vacation Ready Services to handle this meaning we sat at the resort pass office for nearly 30 minutes after a long drive.Third, upon arrival we found that the deck had not been cleaned off for our use during our stay, the floors throughout the property were covered in human and dog hair especially in the bedrooms and bathrooms. And then when we went to go to bed we found that the all layers of bedding (i.e., sheets, pillow cases, quilt and decorative pillows) were covered in pet and human hair as if the sheets and bedding had not been laundered/changed at all. Had it not been 11pm at night when we found this, we would have left to go stay at a hotel.I want to stress that each time that we contacted VRS, in particular Laura, they were super responsive, apologetic, and made sure that we got the parking pass and clean bedding.