Union Towers Condo with City Views and Patio

Great location. Walking distance to many restaurants and the Grand River Hospital. Spectacular views. Security on site. Very fast and responsive owners.

Loved the location, the ample condo space, the patioviews, the cleanliness, spotkess! the tastefully furnished common space on the 2nd floor and the immaculate amenities including: barbecues, bowling, hot tubs, fooseball, pool table etc. I was mostly impressed though by the exceptional commucation with customer service staff in general ,and Gabby in particular who was readily available to answer any questions with grace and respect. I LOVED my week stay . And, cost almost half of what I would have paid at a hotel!

NA

Truly an amazing experience, loved the time I spent there. Staff was very helping when booking.com couldn’t help me. Everything worked parking was effortless and the room and the way everything was was great will definitely be booking again when the time comes around for the price u can’t beat such a good experience and time, cheaper than even going to your ordinary basic hotels

The location was good, just outside of downtown Kitchener and close to everything we needed. The apartment itself was spacious and quiet. Furnishings were fine and the beds were comfortable. The pictures provide a good representation of the room/facilities but don't tell the whole story.

We had a number of unexpected issues with the check in and property which made the experience very stressful.The property is managed by Upstay Canada and for some reason, I was not able to receive emails from this property. The chat on booking.com seemed to show communication was attempted, but none of the emails came through. On the day we were supposed to check in, when I still hadn't heard anything and we still hadn't gotten check in information, I called the property and was sent a link to a "boarding pass" that I was required to fill out before we could get any check in details. The boarding pass was managed through Enso connect which is some kind of AI-Powered Guest screening tool (https://ensoconnect.com/). They said they required this for a security check and security deposit (the deposit was mentioned in the house rules and booking.com said this is not necessarily unexpected). The boarding pass required a copy of my driver's license, a selfie and other personal details and also required credit card details for the deposit. If I had known a third-party AI company would be collecting my data (as well as booking.com), I would have canceled the booking, but at that point the refund period had already passed and we were hoping to check in within a couple of hours. I ended up filling in the boarding pass, though it seemed like a very sneaky/scammy way to get personal data from renters. There were some additional issues with the rental unit (toilet wouldn't flush, bathtub drain wouldn't unplug, coffee maker wasn't cleaned properly and had a moldy filter). The host was responsive when we alerted them to the issues but maintenance wasn't able to address them for over 8 hours. We were also told that there was a charge for parking (which I provided credit card details for in the boarding pass) but the garage was under construction so no charge was being applied to anyone.