Lucca Heritage Retreat
Top rated by guests





9.6Outstanding
(356 Ratings)
"The accommodation was beyond amazing!
The staff were extermely friendly, helpful and happy!
The pure opulance of the property cannot be overstated, and it is better than the photos on the website p..."
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Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Conveniently set in Lucca, Lucca Heritage Retreat provides air-conditioned rooms, a shared lounge and free WiFi. The property is located 12 miles from Leaning Tower of Pisa, 17 miles from Pisa Cathedral and 17 miles from Piazza dei Miracoli.
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Shared living spaces
Laundry services
Family friendly
Smoking allowed
Safe
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.6Outstanding
(356 Ratings)
"The accommodation was beyond amazing!
The staff were extermely friendly, helpful and happy!
The pure opulance of the property cannot be overstated, and it is better than the photos on the website p..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
The accommodation was beyond amazing!
The staff were extermely friendly, helpful and happy!
The pure opulance of the property cannot be overstated, and it is better than the photos on the website portray.
The beds, ensuite, towels, bathrobe, slippers, mini bar, pillows... everything was brilliant!
The bathroom (ensuite) was exceptional.
The styling of this property has been undertaken by people who know how to style and make you the customer feel extra special.
The breakfast was again, delightful and geneorus in the serving portions, and options of non-cooked food is well catered for.
With evening drinks and small apetisers left out for the guests after their eveing walk around the gorgous city of Lucca, was a touch of class.
The guest longe area is set for royality; and that is the diffence where other butique accomodation fall short... every person staying here is treated like royality!
I cannot over sell this place!
My wife and I WILL BE BACK!
Leaving!
10.0 / 10.0
Daniella and all the staff were wonderful and very helpful! The room could not have been more comfortable. Bed, shower, all very well worth the money. Breakfast was delicious and there was always something there to pick on in the evening or before going to bed. Will be back for sure.
Nothing. The shower only has a partial enclosure so there was water all over but plenty of towels so no big deal. It is a beautiful bathroom nonetheless.
10.0 / 10.0
The property was beautiful, very stylish and very comfortable.
The room was very well appointed, coffee machine with pods, exquisite bathroom and plenty of toiletries, lots of coat hangers in a very generous wardrobe and a very, very large and comfortable bed.
The breakfast was perfect, plenty of choice and options for a made on request, lots of good coffee too.
The staff who managed our stay were all wonderfully friendly and could not do enough for us.
Nothing, it was just perfect.
9.0 / 10.0
This is a lovely boutique hotel in a great location. The common areas have been beautifully restored and decorated. We stayed in the apartment which was beside the main building. It was clean and spacious. Breakfast is not included with the apartment, as there is a full kitchen. Bathrobes, slippers and toiletries are a very nice touch.
Unfortunately our stay was in late October and the apartment was freezing. We inquired about the heat, but it was never turned on. We made 2 requests for an additional blanket that never arrived. We used our bathrobes for additional warmth to sleep. The shower is without a door so it was cold and the water sprays out onto the bathroom floor. I’m not sure if the rooms in the main building are heated.
9.0 / 10.0
Ambience was very good and relaxing
Bathroom in bedroom had see through door ?
10.0 / 10.0
Central, love the decor , excellent friendly attentive staff
No parking
10.0 / 10.0
It was exceptional in every way.
9.0 / 10.0
Absolutely beautiful property. Very comfortable bedroom. The common sitting area was stunning. Breakfast served every morning was delicious!! And the absolute highlight was the impeccable staff!!!
The temperature in the room was very warm. The air conditioning system had been turned off to allow heating for a chill the prior week. Although the staff worked very hard to get this resolved, it was still a bit warm.
10.0 / 10.0
Great location in the centre of town with easy access to the train station with good connections to surrounding towns. Lovely vibe about the hotel. Team were very informative and very helpful.
10.0 / 10.0
The Property is very central, just 3-4 minutes walk from Piazza San Michelle on one side and same distance from Duomo on the other. The owners are most friendly and helpful and there is definitely a personal touch. The hotel is peaceful and comfortable. I highly recommend it.
There was nothing not to like.
10.0 / 10.0
Location was fabulous and the staff was even better. Amazing accommodations
10.0 / 10.0
The Lucca Heritage Retreat is a really special boutique hotel and the perfect sanctuary away from the hustle and bustle of Lucca. We had the warmest welcome from Daniela who showed us to our room and gave us recommendations of things to do and places to eat.
The beautiful decor is so calming and relaxing, the little touches of rum and honey and biscuits on our return after a busy day and in the morning the delicious breakfast selection was a great start to the day.
The rooms are beautifully decorated with super comfy beds, well equipped bathrooms, fluffy bathrobes and again little extras like the vanity/dental set etc.
It’s the attention to detail and the wonderful staff that makes it a very special experience. We would highly recommend Lucca Heritage Retreat.
Nothing!
9.0 / 10.0
Location very good. Breakfast good and lots of choices
10.0 / 10.0
My second stay at this wonderful property. The hotel is conveniently located within the walls and is a short walk to the train station. The staff are extremely friendly and helpful and the property and rooms are beautifully furnished. The beds are so comfortable.
10.0 / 10.0
If you're staying in Lucca then this is the place to stay. Wonderful staff, fantastic breakfast and beautiful rooms. Bed was so comfy. Already planning my return stay.
This place is perfect, nothing not to like.
10.0 / 10.0
Absolutely everything, the property is gorgeous. It’s exceptionally clean, with so many finishing touches. You can tell a lot of thought and love has gone into the property design. The location is perfect, right in the heart of Lucca. Although it’s in the center of Lucca, the hotel is exceptionally quiet and so peaceful. The girls were all fantastic, really friendly and nothing was too much trouble. It felt like we were saying goodbye to friends when we left. Daniela, Pina and Michela couldn’t have been more amazing. They really took the time to make sure our stay was comfortable and the service was faultless. You won’t regret booking here, I’d say it was the best place I’ve ever stayed. Truly an amazing and unique property with even better staff!
9.0 / 10.0
Everything! Beautiful hotel, amazing staff, delicious breakfast and great location!
Nothing! Only note though which seems to be the norm in Tuscany is being charged for a late arrival!
10.0 / 10.0
We (my husband and I) had six nights at this outstanding hotel, which is so tastefully decorated and makes you feel at home. Daniela and Pina provided an absolutely first class service…it was discreet and empathetic. Everything from recommending tours to recommending the best restaurants Lucca has to offer and booking them was taken care of. They were a big factor in making this stay unforgettable.
The breakfast is a chapter of its own, never have we experienced such a well-prepared and varied breakfast in a hotel before.
We will definitely be back and would highly recommend this place to everyone on our way.
9.0 / 10.0
Beautiful one bedroom apartment right in the heart of Lucca. The staff could not have been more helpful, fantastic choice of accommodation.
The only drawback was a slightly noisy aircon unit.
10.0 / 10.0
A gem inside of Lucca. Great location. Individual boutique rooms that are lavishly furnished.
Facilities were excellent with great choice at breakfast. Unfortunately could only stay for one night as would have definitely booked for longer. Staff were so nice and helpful giving that individual touch making you feel like a member of the family. Would highly recommend that everyone should stay and experience the hotel at least one night whilst visiting Lucca.
There was nothing that we did not like
10.0 / 10.0
Simply beautiful..
Full of character & tastefully decorated. Lots of lovely touches here & there to make you feel welcome.
We will definitely revisit.
The staff were especially welcoming & went out of their way to make sure we had a truly memorable time. Thank you so much.
There was nothing we could say we didn’t like, everything was just perfect.
10.0 / 10.0
We loved it all. The breakfast was amazing but the thoughtfulness of the staff was truly exceptional. We would love to return. Thank you to both Daniela and Pina for their kindness and warmth.
10.0 / 10.0
Stunning hotel with wonderful staff
10.0 / 10.0
The boutique hotel was immaculate beautifully presented and in the perfect location
N/A
10.0 / 10.0
Exceptional quality and kindness in the middle of a historic city. Impeccable taste in the combination of traditional/modern interior design, marvelous breakfast and outmost hospitality! Very convenient bed, large bathroom. Strongly recommended!
5.0 / 10.0
The hotel was beautifully appointed. The ambience and decor were relaxing and very comfortable. The staff were amazing. Both Pena and Daniela went out of their way to help me contact the airlines and baggage group at the Florence airport when our luggage was lost. They listened to my concerns and offered advice and help when they could. The breakfasts were lovely and the refreshing water and snacks were very appreciated during such hot days of travel.
Our basement room was horrible. The lack of windows made it feel like a cave. The rough, stone floors made us feel as if we were walking on the streets of Lucca. The water from the shower over-sprays onto the stone bathroom floor and leaves puddles of water to walk on until the water seeps into the rough floor. The decor of the room and the linens were very nice but we needed to leave the bathroom light on at night in order to get around the room in the dark. I would consider staying here again but only if an upper room was guaranteed. We were never offered an alternative room.
9.0 / 10.0
Located on old town. Well maintained rooms. Pina was just lovely. Plenty of paid street parking
10.0 / 10.0
The staff were extremely friendly and helpful.
It is immaculate.
Breakfast was simple and extremely tasty.
Hair dryer and other facilities were good quality.
Nothing
9.0 / 10.0
Small, boutique, quiet and classy. Room beautiful, staff amazing. Grazie!!
We would have liked unlimited water in the room. But that's being really picky, everything was superb!!
10.0 / 10.0
Everything
Nothing
10.0 / 10.0
Stunning building, serene and clean. Air conditioning.
No lift, but was able to arrange a room on the ground floor.
10.0 / 10.0
Everything! Location, building, room, breakfast - and not least of all - staff were exceptional. From arrival to departure everyone and everything were perfect. Thank you
Nothing
10.0 / 10.0
Everything Staff…. Daniela was outstanding….
Breakfast ….location …decor…will definitely be back
No English news channel…
But that’s the case everywhere in Tuscany….
10.0 / 10.0
Small hotel nicely furnished, rooms spacious with comfortable beds and seating areas. Air conditioning very efficient. Continental breakfast had plenty of choice with hot options nicely cooked. Small courtyard available to eat outside if you wished. Room cleaned daily, with fresh linen and towels replaced when requested. Hotel was very well situated close to old town centre with Piazza San Michele, cafe's and bars a stroll away. Hotel receptionists Daniela and Pina were exceptionally friendly and helpful and nothing too much trouble. Thoroughly recommended and would stay there again
Really nothing, this was one of the best hotel stays we've had
10.0 / 10.0
Luxe, raffinement et bon goût à tous les étages.
10.0 / 10.0
We spent 2 nights here and really couldn't fault it in any way. Beautifully furnished old property throughout. Very good breakfasts and friendly staff who spoke good English! Excellent location for centre of Lucca.
10.0 / 10.0
The personnel was very friendly and helpful. The common areas are also very well taken care of and the design is awesome.
10.0 / 10.0
I’ve been fortunate to stay in some lovely hotels around the world and I can honestly say that the Lucca Heritage Retreat is up there with the absolute best. The communal areas are beautiful and I totally fell in love with my room. I stayed in the Lucinda room and it really did feel like a cosy retreat - the cavernous brick walls and ceiling along with the thoughtful lighting made the lack of natural light a feature and it was a struggle to leave the shower to go explore Lucca. Pina and Danielle were both total delights to speak with and what they and their team have created is very special. I’ll be back for sure.
Nothing.
9.0 / 10.0
A beautiful hotel in a great location. The staff were excellent. Lovely breakfast. The little extras: a bowl of fruit, vin santo and cantucci available.
My room was beautiful, but had no window or natural daylight. OK for a couple of nights.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Lucca Heritage Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Lucca Heritage Retreat pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Lucca Heritage Retreat?
We found 13 amenities for this rental. This includes concierge services, free wifi/internet, air conditioning, non-smoking, and heating.
