Biltmore Bliss Desert Retreat!

We loved everything about Biltmore Bliss Desert Retreat! Such a beautiful apartment, perfect location, felt very safe and secure. Would highly recommend and would definitely stay here again.

The apartment was stocked so well with everything we might need except we didn't have any toilet paper. Wasn't a big issue though, we just popped to the shops to grab some.

Luxe

Fantastic flat if you staying in Phoenix

The beds were comfortable. The decor was basic but nice enough. The pool was pretty good. The parking & elevator were convenient.

The thermostat was giving a warning to replace the air filter & they told us they still had 30 days to replace it. Turned out there was no air filter in the air return and it was filthy. Luckily we had their handyman coming over to try to fix the overhead light/fan in the bedroom which was broken and remained broken for the our 5 day stay. He agreed to put in a new air filter. Given the extreme 100 degree heat, the AC was running constantly & with no filter the air would have been worse than it already was. All the cookware was toxic Teflon. No other options. The hallway shower has the most convoluted crazy instructions and we didn’t want to break it trying to turn it on so we never used it. The one working shower had major mold all around the edges. We booked because we travel with our cat and I left a detailed voicemail telling them this and requesting a late checkout. We had to pay 100$ for the late checkout which was worth it since we had a late flight. The handyman saw our cat and reported it. They wanted to charge us 100$ per day, saying we didn’t tell them we had a pet. Our mistake, We didn’t request in writing. We thought It’s a “pets” welcome property but you need to request it in writing. They lowered the cost to $250 total. Saying we needed to pay by 11 am the next day. We had no other recourse, so we paid it that night. My Husband got locked out after dropping my daughter & I off at dance convention the next am. He almost missed an important work meeting. And they responded with, “ pay the pet fee” which we already had, when he messaged them that he was locked out. They told him they had no record of him trying to get in on the keypad. He waited for almost an hour to be let back in. They had remote access to the keypad. So we don’t know if they locked him out? The Place smells like febreze. Not the worst place. But too many issues for our family. Left a bad taste. Sad.