STELLA DI MONTE

部屋がとてもキレイ。 設備も新しい。 無料専用駐車場完備。 住宅街なので静か。 近くにスーパーやレストランもある。

旧市街地区まで少し歩く。

Super tare locatia. Locatie curata, spatioasa, situata excelent, restaurant in apropiere! Doamna care administreaza pensiunea este minunata, ne-a pus la dispozitie o camera a doua zi dupa ce am efectuat check-out-ul(dupa-amiaza) pt a ne schimba, vom reveni cu drag doar la aceasta locatie si vom recomanda tuturor!!!

Doamna care administreaza pensiunea este minunata. Pensiunea este curata si cochetă. Camera a fost foarte curată, cu o baie moderna si spațioasă. Totodata pensiunea este situată pe o stradă liniștită, cu foarte puțin trafic, ceea ce ne-a plăcut foarte mult. Și bonus, în camera exista o cafetiera electrica. Asa bine merge un ceai cald seara iarna! Ma bucur ca am avut și aceasta facilitate în camera. Mulțumim pentru tot.

Finding the place was easy. Not too far from the old town. The rooms were decently sized. The owner's kid, Liam, is lovely. Ample parking.

I brought a bag full of cheeses and wanted to put them in the fridge. The owner welcomed me warmly and said though the room was not yet ready (I came early) I could use the fridge right away, and leave my stuff in the room, which was very nice of her. When I came back, she told me there was a mix-up with the rooms assignment, my room was a different one, and the staff already moved all my things to the new one. It was only the next morning that I found out the fridge with my chesses in it was not working (spoiler; about half of my cheeses survived the experience nevertheless). At the check-out, I shared my frustration with the reception employee. She told me I should have known better and turned the fridge on when putting the cheeses there. Which in and of itself is a strange position, as nobody ever mentioned that. Regardless, I also was not the one to put the cheeses in - and presumably, the staff moving it to the new fridge should have known it needed to be turned on? It could really enhance your guests' experience if the staff learns not to lapse into a knee-jerk reaction of blaming the customer for anything that has gone wrong. I started off trying to sharing my disappointment - left with that disappointment all intact.