The Cam Ranh Resort all Luxury Service

Spa and pool

Ocean 🌊

Cảnh đẹp

Hồ bơi

Everything is good

The hotel we stayed at is very well built — it’s a new establishment with rooms fitted to a solid 4- to 5-star standard. The mattresses and pillows were excellent, there was an iron in the room, and the space was generous — everything as it should be. Having previously worked in the hotel industry myself, I can confidently say the room amenities were top-tier.

However, the management — or rather, the glaring lack of it — was painfully evident during the holiday rush starting on the 30th of April, when many Vietnamese families arrived for their break. Despite the hotel’s potential, the absence of competent oversight became crystal clear. I was also rather surprised by the kitchen: while the food itself was quite good, the approach to hygiene was, frankly, questionable. I witnessed a chef taste soup directly from the communal pot with a ladle — in full view of the guests (!). That’s not just unprofessional, it’s a public health concern. Communication between reception and the restaurant was also an ongoing disaster. Every single day for five consecutive days, I had to approach the front desk, show my booking, then walk to the restaurant, only to be told my breakfast wasn’t included — even though it was fully paid for. Back I’d go to reception, where the staff did their best (bless them, they really tried), running around for 30 minutes before something was finally sorted and I was allowed in. This happened daily. Identically. Honestly, perhaps it’s time to consider assigning an actual manager during breakfast hours, especially when dealing with large crowds.