In the heart of Richmond - 1693

Good size and good location.

You have to collect the keys from a different location, which is not informed in the details of the property prior to booking. The one set of keys need to be collected from an IGA 2km away, rather than the 300 metres they told us upon arrival (which is misleading). So you will have to either walk or pay for a cab/uber. We then also had to drop the keys back off to the same collection place upon check out. This information should be detailed correctly in the property details, as I can imagine this would be a challenge for some. Other apartments in the building had lock box systems. Which this apartment should seriously opt for, considering only one set of keys were made available.

Great spot in Richmond, eateries and bars, tram to city

All good

It would have been a lot easier to have a lock box for the keys or a pick up point a lot closer to accommodation. We had to leave early so were able to leave keys at property. But a locked box would have been so much easier as only given one set which was not ideal

Maybe a couple of extra towels as they didn't dry very well. Some things needed fixing eg towel rail - screws came loose so couldn't use, exhaust fan in ensuite not working, toilet roll holder loose. Needed another set of keys or a locked box. More explanation on finding locaation - very hidden

Position near team stop and shops

The check in and process to collect key was terrible. We did not receive information on fact we had to walk 1 km to IGA shop to collect key and then return to actual accommodation. It was then suggested we would do whole process on departure- we did not! Do not understand why key would not be in key box at actual site as occurs with 100% other apartments we have stayed at.