AMZNG Townhome with Heated Pool - 5B 4.5B - Windsor Island Resort near Disney

A comfortable stay with 5 adults and 4 children, plenty of room.

Beautiful home and resort. Would 100% stay here again and again.

Great space! Made our vacation extra special!

I will start with the positive- good location to the community pool & good space for 10 people. The description is a new townhome, but this place looks anything but new. It looks like it has had its fair share of customers- carpets are horribly dirty, bed comforters had a smell, & could tell the showers do not get scrubbed. It really needs a deep cleaning. There was trash in the bin at the front door when we got there so not sure if not emptied or someone stuck there trash in there, but on day 3 of our visit I did reach out to the property manager to ask about emptying it because it was getting full. There is a $50 charge if they need to pick up sooner. The property manager explained their process- it gets emptied before each visit, then asked if the trash was bagged properly. I am on vacation, I do not feel like going through the trash bin to see if bagged properly, nor did I feel like having to have back and forth conversation about trash. I guess my perspective is, that is your job as a property manager. Needless to say, the trash did not get picked early. The first night we were there, an argument could be heard at 3:30 in the morning with a close neighbor, woke us up and belongings of theirs was on the grass the next day. Not a huge deal, stuff happens, but then our 1st time at the pool the police showed up because there was an incident at the pool. All seemed fine and I do not know the details. Those 2 things in a short amount of time made me feel a little unsafe.