St Georges' Terrace

The location was great, with the view of the river, and close to buses, the underground, and train station. The apartment is cute and was a decent size.

The bedroom closes with a sliding glass doors like a closet, and the smaller “sofa bed” is not very comfortable. Also, getting the key was a 10 minute walk from the apartment location.

Lovely view and flat in a good location.

The shower was cold and would not heat up

The area has a great mix of convenience and calm ...close to shops, cafés, and the river, yet still peaceful enough to feel relaxing. Overall, the location was one of the highlights of my stay.

It was my first time in London, so navigating to collect the key was a bit confusing. I got lost on the way and, even with Google Maps, had difficulty locating Kestrel House. After walking around for quite some time, a kind man in a nearby car park was finally able to assist me. The place itself is lovely, but I was exhausted by the time I arrived.

Good location. The apartment has the potential to be very good. But …

Lack of communication from the host Nick. The apartment was advertised as being able to accommodate 6 people with 2 sofa beds in the living room. I assumed these were 2 doubles. We were a family of 4 adults and I wanted to use both of these so just after booking I messaged on Booking.com. No reply. About a week before our stay I read reviews that said the sofa bed was broken and there had been no bedding. I messaged again on Booking.com. No reply. I messaged on the phone number given after booking. No reply. I messaged on the current phone number given on Booking.com. Yes you’ve guessed. No reply. On the morning of our stay I received a message asking what time I was arriving. I had given this information in the previous 3 messages, but my queries were still not answered. I replied and asked about the sofa beds again. There was no reply until after I received the check in information. It stated “We have two double air mattresses that can be used.” This was very disappointing. It was not what we thought we had booked! On arrival at the apartment we were further disappointed. It is a beautiful apartment and was clean but hasn’t been looked after by previous guests and the host hasn’t rectified any of the problems. I could list these but it sounds like the previous reviewer has sent a detailed list to the host. There is absolutely no way we could have used both double air mattresses. There just isn’t the floor space. We struggled for space with 4 adults. You definitely could not accommodate 6 adults and there is only enough mismatched crockery for 4. It certainly wasn’t particularly comfortable for the 2 adults in the living room. Be aware there are no hand towels and the advertised toiletries are one bottle of hand wash. In the morning we struggled with the hot water. It wasn’t very hot and there wasn’t enough for 4 of us to have a shower. I messaged again before we went out. Nick doesn’t appear to have even read the message so obviously we never got a reply!