The Horseshoe Inn

Excellant service.no problems

Very helpful and friendly staff, it's a bit rustic, but clean and really nice rooms. Food good also. Friendly local pub feel. I will be back next year

Check in was clumsy as hotel isn’t open on Mondays. Rooms were basic, but dated and in need of renovation. 2nd night room was invaded by vermin coming through floor after eating through carpet. Had to sleep in car through fear and didn’t return. Asked for refund but refused and false allegation's of drug taking on property to counter claim for refund

Very friendly anf clean

Jamie booked us in last minute and the room was perfect, thank you!

It was noisy, the traffic was 24/7. The place is very old and so are the facilities. My room was on the road and the window glass is very thin, so it was cold including the bathroom which is down the corridor, it was cold. Had to stand outside on arrival and use my phone to ring them and ask for the door to be opened!! She was a little bit friendly, but after showing me the room, I never saw her again.. it's not an experience I want to repeat.

Lovely pub with great owners and good homemade Italian food, only downside was the actual room unfortunately ,shower in need of refurbishment including shower door not fixed properly to shower. the kettle has obviously not been used in months as it had mould inside,tried cleaning it and boiled it a few times but decided not to make tea in the end as I was put off. I’m sure the owners would have replaced the kettle if I raised the issue but as we were tired decided not to make a fuss. Lovely pub but unfortunately the room needs a some TLC , would happily stay again in future if improvements are carry out to rooms .

Absolutely fine accommodation above a pub. Shared bathroom, but with a very nice shower.

Not at all like the pictures

Very friendly host/owner. Managed to get there on the first day before their restaurant service finished and had an excellent spicy pizza. Shame I didn't have time to try other menu items. The room itself was a good size, lots of storage space and a kettle with some coffee/tea on hand. The bed was fine, although a little firm for my taste but otherwise comfortable. There was also a very small, almost cute freeview TV. Lets face it, you're not there to watch TV, but it's good enough and works. My only issue was the sash windows aren't double glazed and being roadside meant there was quite loud traffic noise, particularly with trucks. But it's an old building. So it's a minor thing personally. The shared bathroom/toilet is a good size and the shower was very good. Lots of complimentary shower gels on hand. Overall I nice place to lay your head. As I'm working in Bristol for a couple of months I'm pretty sure I'll use again. Price wise it was reasonable. On par with other places I'd looked at within a commutable distance of Bristol as Bristol itself is very expensive especially if you don't get free or included car parking.

I was pleasantly suprise by the size and comfort of the rooms for the price, which although quite basic, were adequate for a short stay and great value. The staff were very welcoming and helped with our cases. It was a great location for walking to the shuttle bus. The downsides were the shared bathroom, steep stairs and no parking on site.

Overall, room was very spacious, clean and came with an ensuite bathroom. The double bed was comfortable. However, the condition of the room was below standard. For example, the bathroom door had no door handle, the tv didn't work, the main bedroom light wasn't working, and no milk provided for tea/coffee. If these improvements were in placed would give it a 4-star rating.

Nice Place

Not too bad

A grade II listed property in a historical part of Shepton Mallet. Took time to read up on the area, would recommend everyone to do that, very interesting. Comfortable bed, clean room and great hosts. Some noise from the road adjacent to the Inn, not a deal breaker. Would I stay here again Yes.

No double glazing in the bedroom overlooking the main road resulted in too much traffic noise overnight. Also parking near the hotel was not good.

Staff very helpful

Staff very nice and helpful but toom was had stale/stuffy smell. Right on road and so quite noisy. Room decoration and furniture need updating. Difficult to see how this is a four-star, upscale B&B.

Perfectly good for the value. Good stay.

Staff were welcoming and helpful. Kitchen was closing by the time I arrived at 20:50, but I got a fantastic pizza. Good beer. Room was clean and comfortable, if a bit tired. Separate shower room and toilet were clean with quality toiletries. However ceiling light wasn't working. I'd stay again.

Very accommodating and friendly staff

Needs some TLC

Bit on the cool side no heating on

The owners and staff were very helpful nothing to much trouble Food excelent comfy beds lovely bedroom All in all great

Was very welcoming, clean and a good atmosphere. Nothing was too much trouble. Very close to shopping centre, local parks, shepton prison. Food was beautiful, owners lovely to chat too, always clean and tidy.

Great food dog friendly friendly staff

Nice convivial 4 night stay with very friendly hosts. Room was a good size abd clean. The bed was well made made and comfortable. The bathroom though not en-suite was a pace across the hall and huge well equiped and an excellent walk in wet room shower. The bar and restaurant area was has excellent cosie charm vett clean and tidy with a traditional skittle alley and nice beer garden. Although I didn't eat but saw the food which looked delicious and and was well received by fellow customers. Good local beers as well.

Nice welcome from owners. Excellent breakfast. Would stay again.

Very nice place comfortable

Very well managed and lovely place to stay. I wish I could have stayed more days. Very friendly restaurant and pub downstairs, everything taken care of. The area is accessible by bus in either direction (Wells or Bath) and the town itself is highly walkable. I would stay there again.

Room ok for the money. Food good but they did not have the likes off mushrooms or beans as listed. Breakfast was full English for £10.00 or a bacon sandwich was the same price.

Limited parking off site and the road was very noisy at night making hard to leave the window open. However the service was excellent, staff went out of their way to help with whatever they could, and after a late arrival the Chef made us an excellent meal even though service had stopped for the night. Very pet friendly, water bowls and pet bed offered on arrival