Quality Inn & Suites Louisville East

Cleaning what it supposed to be

They had bugs coming out of the sink . The blow dryer was broke. W one prong , the iron didn’t work and then they never changed the trash , never came to clean . The door got jammed form the outside coming in . It was a mess ! I would never recommend this to no one !

The hotel was fairly clean. The bedding comforter was stained. Rehab items not done well, not quality standards. Just halfway…. I would stay again. Didn’t charge 75 dollars for a well behaved dog. Best plus about the place.

Didn't like the room

There was hair from the last occupant in the bath tub - not cleaned. There were crackers and an empty water bottle on the carpet - not vacumed. It appears as if they changed the bed and bath linens only.

Nice property, very clean

I had no problems during my stay. Staff were friendly and it was a great price!

The continental breakfast was just awful. No working juice machines or hot coffee. The bathroom floors in our room were filthy. Not a very good experience at all

Could of been cleaner

Lazy

I like the cost location decent motel for price some some family staff members are more friendly than others but overall no dirty and accommodating‼️

Felt safe with my autistic son

I wanted a bagel and was so hard it wouldn’t open on the split was soooo hard the toast also‼️.. i didn’t even bother to check for the muffins I think guest only consumed cereal and waffles‼️.. but my room itself was immaculately cleaned I normally reclean i got no dirty not even from the remote thanks that I do appreciate from the outside I couldn’t tell it was so clean pulling into motel‼️💯💯💯

They are in the middle of a remodel but our stay was still enjoyable and we were not interrupted by any noise. Our room was clean, the bed was comfortable and the staff was polite.

The convenience of shopping.

The day was OK, but when I go to leave, they kept my deposit for me smoking in the room because there is a light on the windowsill that wasn’t even mine and was very rude about how they were telling me that I was not getting my deposit.

Terrible .awful. nasty

Very friendly and helpful

First I literally had to argue with the clerk over my service dog, who is in the federal registry...he is not a pet or esa...yet he was certain he was goin to charge me. THEN he gave me keys to an already occupied room. Then he put me way up on the 3rd floor which is fine as my service dog is well house broken and would never make a mess

It great

Trash on the floor of our room upon check in. Some old cream in the fridge on the shelves. The whole place seems like they got about 50% through a renovation and then stopped. I wasn't looking for much, especially for the good price, but when there's trash on the floor and grime in every corner of the room, no can do.

I would refuse to stay at this place alone, absolutely not safe, smells horrible, just gross and murdery all around.

This was a solo stay for me. Went to Louder than Life festival in Louisville, Ky. Loved it had a great time. And this hotel was quite simple but very perfect and perfectly set up for my stay! And its management was very accommodating!

No ice machine. My son fell in the shower and they didn’t have first aid kit. No wi-fi

When I booked this hotel in February 2024 for my stay in September 2024, I called and inquired about the status of their "remodel". I was told everything, including the pool would be finished. The hotel was not remodeled, the rooms look nothing like the photos. The floor in our room was so dirty and sticky we had to have shoes on at all times. No ice makers worked, one was partially disassembled. The only vending machines by the lobby were empty or had expired product in them. The "breakfast area" was filled with boxes that were dusty and had obviously been there a long time. The lobby was bare and unwelcoming. The water completely stopped working while I was in the shower the first morning there. When I called the desk employees claimed it was a main water line shut down and had no ETA on when it would be back. Yet no notice was given and the water was back on later that morning. There was what looked to be people living in their cars in the parking lot. The outer doors were propped open even after dark. Leaving the building unsecured. The condition and experience here is what I would expect of a facility charging half of what I paid. I'm extremely disappointed in my stay, the facility for misleading visitors, and Expedia for having them listed through their website.

Looks like very partially renewed. The room window was closed and a smell was killing obviously of covroline. Highway is under window.

Wonderful experience, have been here 2 years in a row for louder than life festival. It is close to many places ( food , bars , the festival grounds) my lone complaint would be the pool was not in service. Still planning to return next year.

It was a good overnight hotel, but as far as I know, there wasn’t any WiFi, which wasn’t the greatest because I had work to do.

The staff was really nice and the rooms were updated

It is decent and clean, they provide a great customer service.

The property was beautifully designed and well maintained but you could tell that some things needed to be upgraded like the elevator and the ice machine. What I really don’t like was that there was no ice

It was so clean