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Hotel Clara Luna

Top rated by guests

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Lobby or reception

8.6Excellent

(1,386 Ratings)

"The theme was wonderful."

Verified guest

Don't miss out! Price and availability may change

8.6 / 10.0

Excellent(1,386 Ratings)

Hotel in Xalapa

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel Clara Luna is located in Xalapa, within 25 miles of Pescados River and 1.7 miles of Lake Walking. The 4-star hotel has air-conditioned rooms with a private bathroom and free WiFi. The hotel has family rooms.

Amenities at Hotel Clara Luna

Air conditioner

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Family friendly

Free parking

Map of Xalapa

city location on map

Nearby attractions

Museo de Antropología de Xalapa

Cascada De La Monja

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.6Excellent

(1,386 Ratings)

"The theme was wonderful."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.6 / 10.0

Excellent(1,386 Ratings)

Hotel in Xalapa

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Xalapa

city location on map

Nearby attractions

Museo de Antropología de Xalapa

Cascada De La Monja

Available Rooms

About this hotel

Hotel Clara Luna is located in Xalapa, within 25 miles of Pescados River and 1.7 miles of Lake Walking. The 4-star hotel has air-conditioned rooms with a private bathroom and free WiFi. The hotel has family rooms.

Amenities

Air conditioner

Internet / Wifi

Parking

Laundry

TV

Wheelchair accessible

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.6 / 10.0

Excellent(1,386 Ratings)

100% verified reviews

5.0 / 10.0

Don’t stay here

Location was only good thing

Bed hard as a rock. Carpet had bugs never vacuumed. Blood on carpet near bathroom. Staff treated me rudely. Don’t recommend

4.0 / 10.0

This place has potential but there is a lack of attention to amenities.

Walking distance to plaza but not much there unlike other plazas in Mexico. Large king size room. Hot water in shower. Quiet. Two overhead fans in room. Staff would call taxi for us but otherwise unhelpful.

Wifi didn’t work, except in lobby and even that was inconsistent. Cell /data often didn’t work either. Staff was no help. Small breakfast area but poor food. Recommend walking up to plaza and eating in one of the nearby restaurants. Small snack selection at desk but offerings that needed to be cooked (popcorn, ramen) had no facility to do so.

6.0 / 10.0

You get what you pay for. The price almost matches the place. Linens need to be clean!

I need an inexpensive place with running warm water, beds, ac and a place to recharge devices. This is just that minus the ability to charge devices. There were only two outlets.

Window was wide opened when we walked into our room. I don’t know for how long it was like that but could be the reason why the bed linens weren’t clean. Also you will have to haul up your luggage one flight of stairs because the elevator can’t take you all the way to parking level. If you are fit and only a couple of bags, no problem but if you have some elderly, disabled or babies, it via an inconvenience. Also we were told WiFi info was on a tag behind the remote but it was barely legible and it didn’t match any of the available networks.

10.0 / 10.0

Very affordable, nice place to stay.

The theme was wonderful.

All was good!

1.0 / 10.0

Grim.

Grim, dark, noisy room and unfriendly service, which is unusual in Mexico.

8.0 / 10.0

very good place

commune areas very well take cared about and great view also location is great

restroom cleanest

7.0 / 10.0

good location, good price, old hotel

location and price

facilities are kind of old

1.0 / 10.0

I have stayed in five stars hotels to one star hotels and this one doesn't even deserve one star

Absolutely nothing

The rooms are dirty and old. They need a major renovation. They charge for every single thing even for a cup of ice.

8.0 / 10.0

Pretty good value for the price

The room was really big and we had jacuzzi. The bathroom was pretty big and really liked the smell of toiletries. Most of the staff was very friendly and super nice. They gave us a small bottle of water per each person. In general was pretty clean. The bed was really big and comfortable and we had two big windows facing each towards something like internal courtyard. In the room there was ceiling fan and AC. We loved the interior at the reception - vintage furniture, they had also pretty big library and some ceramics.

The sofa was not comfortable and some of the furniture in the room/bath needs renewing. Not sure why we had like a wardrobe/ place to put your clothes in the bathroom - if it gets super wet and humid that would affect them.

10.0 / 10.0

Great place to stay, wifi working, clean place, nice staff.

really great hotel, close to everything, order breakfast it is delicious. Definitely recommend.

10.0 / 10.0

Exceptional

Nice staff, clean, close to the city center. Good wifi and tables to work at the reception

10.0 / 10.0

Excelente hotel ....

Excelente hotel .....

3.0 / 10.0

I will encourage you to improve the cleaning of the place, try to think in a place for a family

I like the place, for sure the last decade was a top hotel, the car parking was available and the location is pretty close from town center.

the hotel is cheap but needs maintenance, the furniture has dust and cobweb, the carpet feels dirty, In general I don't felt comfortable to be a place for my family

3.0 / 10.0

Awful, awful room -- don't book the Rinconcito

WiFi in the room, once I figured out it was totally different from the one shown at the reception desk. Pretty quiet outdoor surroundings (interior not quiet). Good location, of course.

My room was utterly dilapidated. Giant cracks in the bathroom mirror; soot-like stains covering much of the bathroom ceiling; terribly caulked tub/shower with part of the shower handpiece holster missing; especially flakey tankless water heater; literally transparent bathroom "curtain;" a single nail propping up a board hiding the circuit breakers; partially crushed and askew lampshades; no tissues and barely half a roll of toilet paper...the list goes on. (And the bed was hard and the pillows quite lumpy, but as bed preferences are subjective, I can live with that.) I have pictures of all the damage. It looked like rock stars trashed it and the staff tried to repair some of it in three hours. The reception staff (those I met) were rude and unhelpful, whether I was doing my best to speak Spanish, used Google to help, or mixed in some English. One example: all my other lodgings across Mexico provided a way to refill my reusable water bottle, and also had water bottles in the room. Neither was the case for Clara Luna. When I asked the front desk (in Spanish) where I could fill my water bottle, they were disbelieving and silent. After trying again with Google Translate and still not getting an answer, I asked if I had to buy water instead. They said yes, and then, to my understanding, proceeded to giggle and mock me as I walked away. The bottom line is, I'm sympathetic to the toll that COVID took on hotels, and Clara Luna charges a bit less than other hotels in the area. With that said, it was one of the most poorly maintained properties I've ever stayed at--like the Grizabella of hotels, beautiful in its heyday and now falling apart.

10.0 / 10.0

Nice runaway.

Bright, cheery, air conditioned. We have stayed there twice now.

Slightly earlier check in would be nice. Not a major problem, though.

10.0 / 10.0

Good stay in Xalapa

Generally good, nice staff, clean room, good location.

room is a little dark.

1.0 / 10.0

Lousy

The facade and rustic interiors

Dusty room and bathroom (toilet) dirty. The used sheets, with hair and wrinkled. I would definitely no return to Hotel Clara Luna.

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