KanXio's Apartment

Everything was available

Hébergement très chaleureux, tranquille avec une bonne énergie. Très bon accueil !

The gardens were very nice. The house was clean and had everything we needed. The how was communicative and helpful.

The WiFi was unreliable.

It's a nice place in a convenient area. Easy parking. Nice yard. The host, Kimaner, lives upstairs and is easy to get in touch with. There is a TV and kitchen with most of the things you'd need to cook simple meals. Was clean and overall a nice place. I asked for an early check-in, which initially was not possible, but she was nice enough to each out to me proactively later on when it did in fact become possible. That was great.

We decided to leave early because we changed our minds about the type of place we wanted to stay. This decision had nothing to do with the apartment. I asked Kimaner if a partial refund was possible, however I did not expect this whatsoever and just wanted to ask. She initially said yes and offered 50% of the unused night, which I accepted. Then later she said that after returning to examine the place, she noticed that we had not taken out the garbage and left some dirty dishes (both true) and said that her initial welcome message mentioned that these things were required, and as a result, she would revoke the previous refund offer. I re-read the welcome message, and it did not state anything like this. It simply said that there was a garbage bin outside. No mention of dishes or required actions on departure. She went on to say that this made her have to pay for an unscheduled cleaning a day early. I don't understand the connection between that and the revoked refund since the need to do an early cleaning would be apparent prior to evaluating my refund request. Even if we had complied with this surprise self-service policy, she admitted a cleaning was already scheduled anyways. I think Kimaner is a good businesswoman who let her business intentions overrule a commitment she had agreed to by finding an excuse that doesn't really make sense and feels dishonest in this context. The wifi was quite slow at less than 5mbps, which is far slower than every other wifi/mobile network in the country that we used. It seems to be using a wifi extender/repeater, which can often contribute to slow speeds. The bed was not very comfortable due to being too soft. It is inconvenient that this place is cash only. There are a couple of misleading photos specifically associated with the particular unit we stayed in (called "One-Bedroom Apartment") that show a double non-bunk bed.