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Hilton Queretaro

Top rated by guests

2 bars/lounges

Bathtub, hair dryer, towels

Bathtub, hair dryer, towels

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Bathroom shower

8.2Excellent

(290 Ratings)

"."

Ricardo

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(290 Ratings)

Hotel in Santiago de Queretaro

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel with 2 restaurants and bars
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a snack bar/deli, and a 24-hour business center are onsite.
Change of towels is available on request.
Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Cable television is provided. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Amenities at Hilton Queretaro

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Free parking

Map of Santiago de Queretaro

city location on map

Nearby attractions

Peña of Bernal

Corregidora Stadium

Museo La Esquina del Juguete popular Mexicano

Queretaro Regional Museum - INAH

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.2Excellent

(290 Ratings)

"."

Ricardo

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(290 Ratings)

Hotel in Santiago de Queretaro

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Santiago de Queretaro

city location on map

Nearby attractions

Peña of Bernal

Corregidora Stadium

Museo La Esquina del Juguete popular Mexicano

Queretaro Regional Museum - INAH

Available Rooms

About this hotel

Luxury hotel with 2 restaurants and bars
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a snack bar/deli, and a 24-hour business center are onsite.
Change of towels is available on request.
Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Cable television is provided. Bathrooms include bathtubs.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.2 / 10.0

Excellent(290 Ratings)

3.0 / 10.0

Room was set up for two people instead of three people. No detachable showerhead, only overhead stream with very poor water pressure. No slippers or robes available. We were asked to sign a bill at breakfast that was included, which seemed to be a way for the waiters to ask for tips. Pool closes at 8PM. This Hilton is not Hilton quality or worth the money. Room and breakfast were ok.

2.0 / 10.0

The hotel charged for two items that they lost. They concluded that I took them.

10.0 / 10.0

.

10.0 / 10.0

Excelente

2.0 / 10.0

When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.

10.0 / 10.0

Ok

2.0 / 10.0

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation

2.0 / 10.0

The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort

8.0 / 10.0

Under construction. LOUD! No warning of construction on Expedia site and hotel site was down. We were promised noise would end at 6 pam and this promise was broken.

6.0 / 10.0

Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.

2.0 / 10.0

I found bed bugs in my bed

8.0 / 10.0

Nice place with limited limited transportation options, but good place to stay

6.0 / 10.0

WC do not flush well Shower in bad condition Too noisy, without electricity due to remodeling

1.0 / 10.0

I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.

8.0 / 10.0

The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.

10.0 / 10.0

Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!

2.0 / 10.0

There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.

10.0 / 10.0

The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great.

10.0 / 10.0

This a very nice hotel and it is in transition with new ownership. Never heard construction noise tho. The rooms are nice and the bed is comfortable. Needed a better, non scratchy bedspread. Biggest disappointment was the pool. It is tiny ( shaped like a pizza slice) and was looking to cool off but the water was hotter than outside. All the staff were great.

4.0 / 10.0

Air conditioning and tv doesn’t work

5.0 / 10.0

It is very good place for business trip and sightseeing also. There was a small mistake of Hotel when I check in but the responses and treatments from management was excellent. I hope to visit again soon and recommend all to enjoy the beautiful scene of Queretaro at the hotel Diamante

10.0 / 10.0

Good

2.0 / 10.0

Airport shuttle was not free. And driver charged me more than double comparing to uber.

2.0 / 10.0

GREAT VIEW, CLEAN ROOMS...

1.0 / 10.0

HERE IS THE THING: THE CROWNE PLAZA IS CURRENTLY UNDER RENOVATION AND IT HAS BEEN LIKE THAT FOR THE PAST YEAR, SO WHAT THEY DO IS THEY RECEIVE YOU IN A HOLIDAY INN THAT IS RIGHT NEXT TO WHERE THE CROWNE PLAZA IS BEING RENOVATED. THIS IS WRONG BECAUSE IS NOT LIKE A LAST MINUTE THING, AGAIN THEY BEEN IN RENOVATION FOR A YEAR NOW (AS I WAS TOLD BY THE HOLIDAY INN FRONT DESK AGENT) SO TO START YOU SHOULD NOT ADVERTISE THIS HOTEL AT ALL AS IS NOT AND WONT BE READY UNTIL NEXT YEAR (ACCORDING TO WHAT I WAS TOLD).

4.0 / 10.0

The hotel was closed for remodeling when we arrived to check in, we didn’t receive any notification but thanks to a close friend that knows people who works there they accommodated us in the hotel next door who is the Holiday Inn. The attention was very good, and the room clean.

3.0 / 10.0

Excellent service, very kind all the staff. The breakfast buffet is excellent with a lot of choices. Quesadillas were marvelous. The room was clean and with a lot of space.

4.0 / 10.0

This hotel is built off a cliff with awesome views of the city, sunsets are great. The building is well kept, the hotel is clean and the staff is the best. Only thing is that to get to restaurants, shopping, etc, one has to take a car.

3.0 / 10.0

Good quality hotel. Has all amenities for business travel.

4.0 / 10.0

Excellent room service, restaurant and staff. Room bathroom doors old and you don’t rally have privacy

2.0 / 10.0

The room was nice and clean enough but the bed was very hard and a bit uncomfortable.

3.0 / 10.0

Great hotel in the middle of nowhere

3.0 / 10.0

I was not able to get the room that I paid a premium for, which was a king-size bed, executive suite. I had to wait three hours for a standard room. Also, sent shirts for dry cleaning, and they were not delivered. They had misplaced them and final found them minutes before checking out at the end of my week long stay. Service is all around bad, I liked, however, the restaurant's food selection and their service at the restaurant.

5.0 / 10.0

We enjoyed staying at this hotel, and the staff, restaurant, city views, room, all excellent. Only minor negative was not possible to walk anywhere, it requires taxi or Uber, both easy.

5.0 / 10.0

very nice room and view. Staff was very kind and attencious

5.0 / 10.0

The location, excellent view over the city. God service

3.0 / 10.0

Few staff, long wait for check inn, housekeeping. one rom came with apple TV and ammenities and the other room did not. They said they where going to send it to my room but they never did. At night I asked again and they told me ther ran out of equipments.

3.0 / 10.0

Have been traveling to Queretaro for many years and stayed here. Tried Air BNB a couple of times. I am back to stay as long as prices stay reasonable. Great View. All in all a good option.

3.0 / 10.0

This hotel has very clean rooms, nice furnishings, and great hotel staff. The breakfast buffet has a great selection, good food, and a reasonable price. The view from the room of the city below is excellent. Getting to the hotel from below is a bit tricky as you have to go all the way up the hill, make a u-turn, and come back down the hill to enter. The lower level parking area is littered with columns, be careful backing up!

2.0 / 10.0

good view but soft bed

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