Mövenpick Resort Lamantin Saly

Our stay at Mövenpick Saly was extremely disappointing and, unfortunately, nowhere near the standard we expected from a resort of this caliber. The biggest issue was the lack of professionalism, urgency, and customer service from the staff. It seemed like every request was treated as if it were an inconvenience, and there was very little effort to actually resolve problems in a timely manner. Our first room was dirty and had a broken TV. When we asked to change rooms, the staff initially refused. It took a significant amount of frustration and me explaining that I would have to leave a negative review before they finally agreed to move us. Unfortunately, the second room was also not properly prepared. The previous guest’s breakfast was still sitting on the deck, which made it very clear that the room and outdoor area had not been thoroughly cleaned. To make matters worse, the door to the room was broken. We reported it three separate times and repeatedly asked for someone to come fix it. No one came. We ultimately had to sleep the entire night with the door still broken. Someone finally showed up the following morning to fix it—but once again, there was absolutely no sense of urgency. The Wi-Fi was also terrible, and the entire property had a noticeable problem with flies and other bugs. The resort needs serious pest control because this was not something that should be overlooked at a property charging resort-level prices. The beach was by far the nicest part of the property. The resort itself has potential and could be a beautiful destination, but potential means very little when the basics—cleanliness, maintenance, responsiveness, and customer service—are not being handled properly. Management needs to take a serious look at staff training, housekeeping standards, maintenance response times, pest control, and overall guest service. Guests should not have to repeatedly complain, make a fuss, or threaten a negative review just to have basic issues addressed. Unfortunately, I would not recommend Mövenpick Saly in its current state. We expected a relaxing resort experience and instead spent our stay dealing with problems that should have been resolved quickly and professionally.