First Tracks 4202

Shuttle to downtown was fantastic

Location and value

Amenities were in another building. Next to impossible to make use of during the winter.

Location, condition, access, amenities

It was very clean, had all the necessities. Spacious, big bathroom, lots of closet space. Fans.

Check-in was awful. Said we could check in early which was great, but you’d think everything would actually be set for it. When we got there the key-pad for entry was dead so had to wait on maintenance. Let us in but didn’t leave manual key. Battery wasn’t replaced/ fixed until 4:05 - we had to get ready for a wedding rehearsal so would have made alternate plans to shower elsewhere had we known it would take 3 hours, or don’t tell us we can check in early. The booking.com app is not user friendly at all, I will be deleting it after writing the review. So difficult to navigate, info was coming to text messages and some chat but it was hard to find again. No where did it state we had to pick up the parking pass at another building - we were running around rushing trying to figure everything out on the go. King bed was super bouncy and made noise every time the other person moved. No check-out instructions. Construction noise Saturday and Sunday morning.