Holiday Inn Ellesmere Port by IHG

The only thing missing from the breakfast offering was pineapple! But overall we were very impressed with our first stay in a UK Holiday Inn, from the warm welcome at reception and the exceptionally clean room (nice touch was the handwritten welcome note on the bedside cabinet) to the standard of meals at dinner and the overall feel of the hotel. We will definitely return

Lovely room, comfortable bed. Breakfast was delicious. Friendly staff.

Clean room staff 5+++++

We come every year for. Black Friday at Cheshire Oaks and find the staff very helpful and really good value for money

Staff, particularly the reception staff could not have been more accommodating and helpful. Excellent customer service.

A pleasant, friendly welcome

Friendly staff, decent rooms and interesting surroundings.

Will book it again. Definitely…

Friendly staff, breakfast.

Warm welcome at reception, comfortable room and good quality breakfast with wide range of options

We received a lovely warm welcome on arrival , our room was modern clean and very big in comparison to other hotels we’ve stayed in. We opted for a meal in the bar , which again was lovely and served in ample time. Beds were super comfortable and aided a good nights sleep. We hadn’t planned to have breakfast, but decided to in the morning. Again we were greeted with a warm welcome and talked through the options and were offered hot drinks straight away. There were plenty of fresh breakfast options and although I personally think hotel breakfast in general are over priced , here I didn’t feel ripped off. We chose this hotel due to its location to Cheshire Oaks outlet village, it is only 5mins away and close to the motorway which made it a perfect choice. We had stayed at this hotel many years ago for the same reason and we won’t hesitate to return next time a shopping trip beckons.

Parking fine , breakfast on the expensive side

Breakfast staff were excellent

Lovely stay

The environment offers remarkable tranquility, and I particularly appreciate the serenity of the location. Breakfast was satisfactory; however, the lunch service was less impressive. For individuals unperturbed by potential scrutiny due to their ethnicity, the establishment is adequate, provided one is not overly self-conscious. The hotel itself was acceptable, and the staff were reasonably courteous, although it was evident that they were not accustomed to accommodating Black guests. Nevertheless, this was of little concern to me, as the environment provided precisely the ambiance I sought for my holiday: serene, quiet, and remote.

Yes

Great hotel

staff lovely facilities great . really good value for money

Nice parking and breakfast. The window towards the canal with the swans was really nice. Friendly staff! The room was clean and in a good shape. And great with the pool! The changing room for the pool could have been more clean though. But all and all very nice stay!

Lovely hotel in a beautiful area. Staff were so helpful and friendly both at the main desk and for breakfast. Breakfast was a decent spread, typical of a holiday inn. Room was comfortable spacious and clean. Parking was easy with some spaces directly in front, and others in the overflow and on road outside. Would happily stay again

Lovely stay here last weekend. Room had a nice canal view, it was clean and warm, bed comfortable with a nice cosy duvet. Pillows could have been a bit softer but I slept well, nevertheless. It was a lovely big room, tea and coffee provided.A nice modern bathroom with a walk in shower. Shampoo, shower gel and soap was all Dove products. Had a few problems getting the key card to work but otherwise I cant complain, Breakfast was delicious, plenty of choice and served nice and hot. Staff were lovely, welcoming and helpful. I will be staying here again next year. Definitely recommend tthis place.

Warm welcome. Large rooms, comfy bed. Pillows not great but I could have asked for feather ones. Breakfast choice good and tasty. They do need to improve the coffee, very weak. Dinner on one night which was good. Friendly staff. Parking plentiful. Quiet location with canal and birdlife. Ideal for Cheshire Oaks.

Everything was absolutely fine. Staff were friendly and helpful. The facilities were good. We particularly enjoyed the pool.

Excellent hotel and every single staff member was lovely and very welcoming. Never experienced such lovely staff service in a hotel chain. Room was very clean and the pool was a welcomed addition. Would definitely stay again. Staff made a fuss of the children and gave them sweets for Halloween which was not expected but very kind and the children loved it! Only a short drive to Cheshire Oaks and the hotel was set back around the water, with lovely views.

The staff at this hotel were amazing! Cannot praise them enough for how welcoming they were and how special they made the kids feel! Thank you

My husband and I had a lovely 3 night stay here. The room was lovely and cosy (it was windy & rainy) and the heating system was amazing. Plenty of room and the bed was very comfy.

The hotel was clean and generally efficiently run as is typical of the Holiday Inn chain. The debit/credit card system was not available the evening I arrived which was somewhat stressful. The biggest issue though was that I felt cold the whole evening. The room climate control seemed faulty as it didn’t heat my room.

We had a great experience. Room was clean and lovely staff.

All good except the HVAC

Love this hotel - it is close to where we want to visit in Chester, but nice to be by the water so you can stretch your legs after being in the car for hours... the setting is lovely... the restaurant and bar are good. we def look to stay here each time we are up.

Nice comfy beds, clean, staff were kind

The staff at the hotel were friendly and helpful. The hotel had a home from home feel, which was great. Breakfast was really good with friendly and accommodating serving staff. Rooms were good and well furnished. The only a thing I would say is the bed mattress could be more supportive but overall a first class hotel with first class staff. I would definitely visit again!