Sumitomo7 Apartment & Hotel

街中にある。

狭い路地の奥にあり車が入れ、大きい荷物を運ぶのに苦労した。

The location

The bathtub in the second apartment I was brought to was good.

The first apartment reeked of cigarettes all throughout. I had to switch apartments

The facility was decent - cleanliness is fair, and daily cleaning service and assistance are available during the day and outside business hours.

The staff, including the navigator and the cleaning ladies, was not professional! Firstly, they woke me up at 8 a.m. asking for a deposit as a pet owner (although no pet in the apartment yet. Then later on, one staff member intruded on my room because she knocked on the door and nobody answered?! (I am sure she didn't mean anything bad, but I considered it a lack of tact!) Secondly, they didn't really make it clear when they would refund me the deposit. I checked out at noon on a Saturday and I understand that they had to check the property before refund. However, the navigator didn't let me know the refund plan, only when I asked, and she was very vague about it. Suddenly, there were so many steps and people involved (boss, accountant, property check,....) Then when it was the deadline for the refund, the accountant went out ?! Another delay. I tried to call the navigator, her phone number was unavailable for an hour?! I did get my refund, with quite a bit of inconvenience and dissatisfaction as a bonus :) The system and the company sounded professional. Yet, the service and staff behaviors and attitude were annoying and improper! I didn't feel being treated fairly and my privacy wasn''t respected!