E1 Suites & Spa aparthotel style - Gym & Spa

Everything

The breakfast choices were good, except 2 days no churros, otherwise excellent. Service was good. We eat dinner twice and self catered . Great position for the airport and border. We loved the Spa. We were able to leave our luggage as we were very early for check in and the staff took all luggage up to our suite, which was extremely helpful as there was a lot of it.

We did not have flip flops for use going in and out of Spa so even though the floors were regularly mopped we were unsteady.

It was clean, modern, great facilities if you were staying there long term

View of building site was not great. Breakfast was average

🏞️The panoramic views overlooking the airport and the iconic Rock of Gibraltar were truly amazing. 🙋🏽‍♀️Service: The staff was consistently warm, friendly, and welcoming. 🅿️Futuristic parking system was impressive and convenient (though keep in mind there are no free parking options). 🍹The fruit-infused water in the SPA was a refreshing and pleasant detail.

Bad apartment condition: I found dirty dishes in cabinets, stained indoor and balcony furniture, and a strong smell of cigarette smoke across the 19th floor. SPA: The wellness area needs urgent renovation. The sauna has rotten wood, the hydro-massage tub shows rust, key showers were out of order . Hidden fees & communication: We requested a marriage confirmation letter during booking, but were never informed it carried an extra cost until being charged £12 at check-in. The offered a 50% SPA discount, but it turned out to be a standard promo already available to everyone, not an actual gesture of goodwill (though we did appreciate the minibar drinks). Parking: No free parking options. We expected a much higher standard of honesty and upkeep.