Brent House - 4 bedroom home close to shops, harbour & beaches

Nothing

Dirty, mouldy, terrible

To start positively, 4 of us spent a comfortable night at the property and the heaters that we used worked, as did the kettle.

The double bed in bedroom 2 was very uncomfortable (the mattress needs replacing) and so my adult daughter chose to sleep on one of the bunk mattresses on the floor of that room. Bedroom 4 had a detached curtain rail and was quite damp so we did not use that room. The wall mounted radiator in reception room 2 has had some sheets of paper pushed inside it that could very well be a fire risk if that radiator is used. The downstairs toilet has a problem with water leaving the pan. When flushed, the pan fills nearly to the brim before slowly draining away. We decided it was not to be used in this state. Outside the back door was a pile of ‘recycling’, the two wheelie bins are overflowing and the patio area is a dangerous disgrace. I think you need to know that whatever team you use to clean the property do not do a good job. The trays used by previous guests to cook their pizzas (boxes left outside back door) still had pizza base stuck to them. They clearly had not be washed at all. The oven tray in the oven was filthy.

Unfortunately there is nothing to report in terms of what we liked, as we experienced an unacceptable condition of the property.

My group and I stayed at this property the night before our wedding. We were extremely disappointed with the cleanliness of the house. Upon arrival, it was clear the property had not been cleaned since the previous guests. There was food on the kitchen floor, in the sink, and even left in the dishwasher. The bedding had clearly been used—there were visible creases, hairs and even what appeared to be blood stains on the sheets, which was deeply unsettling. This is a health and safety concern in terms of contaminated bedding. The bathroom was also unclean, with a dirty bath with evidence of pubic hairs in the bath and toilet. This lack of basic hygiene is unacceptable and does not meet the standards expected of any accommodation, let alone one listed on booking.com. We reached out to the host who said they could not help. Luckily the property had a washing machine and tumble dryer but we had to find an open shop on a Sunday evening to buy laundry pods as none were supplied. We spent the evening washing and drying 5 lots of bedding and finally got to bed well after midnight. Not the evening we had planned the night before our wedding!! I would not recommend staying here unless the host addresses the serious issues with cleanliness and guest preparation. Although the host agreed this is unacceptable, we are still in communication with booking.com to request a full refund. Referring to the Consumer Act 2015 this property did meet the standards and description as advertised on booking.com. We hope to receive the support from booking.com with regards to reviewing policies and receiving our refund. We have photographed the body fluids on the sheets but due to the content will not be posting as part of this review.

Location to town was good. Property is spacious.

The description says there 'Free public parking is possible on site (reservation is not needed)'. THERE IS NO ON SITE PARKING. You have to park in the road which could be a fair walk away, particularly if you have elderly family or friends with you. There are two short flights of steps to access the property entrance - the first flight has no handrail. Again, not good if you are elderly or unsteady on your feet. Part of the path leading up to the front door was covered in debris from a crumbling wall. Once inside, very COLD! Be nice if the heating was timed to come on prior to arrival. There are wall mounted heaters but no instructions. A couple of portable haters provided although the feet were falling off one of them. No hot water to upstairs bathroom. Downstairs bathroom had mould on the back of the door. Poor heating to bathrooms - just a small pull cord heater in each. Some of the dining chairs were very wobbly so we couldn't sit on them for fear of them collapsing. There is no welcome pack with any instructions on how anything works. No WiFi code. Luckily, we only stayed one night and was up and out first thing in the morning

Location was good.

There were 4 staying but we could only find 2 knives, no forks, 1 teaspoon. The twin room shows a fair bit of damp and the double socket is loose, need to hold it together to use. The grill pan hadn't been cleaned, left with bacon fat. I think the downstairs toilet is blocked, water rises almost to the rim when flushing.

The property was spacious, close to local amenities and great value for money..

Parking was sometimes difficult due to on street parking.

everything so clean and tidy modern and comfy.

The house was clean, and the rooms were furnished well.

Near sea and shops

Back garden Parking

Good location to shops and harbour

Would have liked more flexibility on checkout time - maybe an hour or two.

Property in great location with lovely views, 10-15 min walk into Ilfracombe. Less than 5 min drive to Tesco & a short walk to Co-op. On street parking available & we were always able to find a space (3 cars). Great to have 2 living areas for adults & children. Nice open plan kitchen & dining area. Property was clean & comfortable. It had everything that we needed for our stay & we spent lots of time indoors due to the wet weather!!

A wardrobe or hanging space for clothes would be beneficial in the larger bedrooms.

Ideal for what we wanted - myself , my wife and our two adult children were here for the weekend for the wedding of our niece. So the large amount of space was ideal for us to spread out.

The weather was terrible but that was hardly the fault of the property!

lots of space and very close to all the local amenities

not enough gardens space

View from bedroom

White Capet is not good for place for rent.

Lovely house in a great position. comfy beds, nice towels and good cooking facilities. We parked on the road right outside so that was good.

the showers were too small, 760 mm trays. no oven gloves, kitchen roll towels, loo paper, salt and pepper. no welcome pack, which tends now to be standard. it’s not camping so you expect everything to be there on arrival except the food. heating was very manual and not easy to understand if you’re a bit less capable, house felt damp and cold on our return each day because of the lack of an easy single thermostat heating control. back yard needs cleaning up, stagnant water in 3 wheelie bins, full of larvae, probably upsets the neighbours. all of 10 minutes work to sort out.

Clean, comfortable and good location. Lovely house and good facilities (reception rooms, bathrooms, plenty of crockery, nice kitchen etc).

Had to go straight out to buy washing up liquid, dustbin bags and washing up cloth.

Recently refurbished

Showers could have been bigger

The location was good and a lovely house

The house was very cold the eclectic heaters weren’t enough for the size of the house. Should supply more heating if rented out in winter

Very pretty place..

It was cold and took a while to heat the heaters..

The space of the house was great and the beds were very comfortable. Also due to recently being renovated it had a lovely interior.

we didn’t know how to turn on the heating. there was instructions on the heaters but still couldn’t work it due to this it was quite cold.