Garner Hotel Mazatlan Beach by IHG

Loved the location right on the beach! Nice pool area! Friendly staff!

No refrigerator in room.

Pool was good size and a kids pool. The room commodities were so good: internet, smart TV with cable TV, a spectacular ocean view and a big bathroom with warm water. The clean services was excellent. At lobby the personal explain me all details for a comfortable stay.

The hotel has a private car park, which is good commodity. Just consider that the car park has 3 levels, and you should care drive to park your car and pass the ramps. Cars and motorcycles are preferred than other large vehicles like two cabinets or hummers.

Location

Fitness center could have been better

I like the warmth welcoming from Alejandro and the attentive help we received from Jackelyn, the receptionist . The housekeeping lady Blanca always had our room nice and clean . The waitress Llesica helped us with our drinks and morning coffee . The 2 maintenance guys help us move our belongings from one room to a better air-conditioned room . The morning breakfast was ok. The restock of the handsoap towels were great quality. Furniture well taken care of.

I didn't like the air system they had going from the lobby to the kitchen area it was too hot and so uncomfortable. The first 2 nights in room 421 were miserable with the air conditioning not working at its 100% we complained and luckily we're able to move to another room we're we had no choice of balcony . Another bummer was the internet it was very bad. the only place to get a good speed was at the lobby .