Senses Riviera Maya Oceanfront Boutique hotel - Adults only

I would say that the hotel room was the best part of the hotel, very spacious and view from balcony looking over the sea viewing sea birds overhead, I would say that there's part of the room that needs updating which has been mentioned on other reviews. Fridge door was dragging on the floor when opening and cupboard door not aligned but i can only say that was my room. I would say it was a low 4 star hotel as there was not much to do, Has a pool table, dart board and some books to read in what is described as an entertainment room but there was no chairs to sit on. Food options was ok, Breakfast was the better part of the meals on offer - pancakes with bacon highly recommended. Lunchtime you could eat in the pool area or restaurant with burgers and other fast food options available. Evening was a la carte menu but don't except much of a Mexican menu, one evening it was a complete Italian menu for instance. Communication with front desk is done by Whatsapp as no phones in rooms and there is no welcome pack/folder in the rooms like is most hotels with information. Be warned with excursions that there is no room for a 60 seater bus to pickup from the lobby area so you will have to walk from 15/20 minutes to the main road to be picked up - not much fun when you have to walk back to the hotel in the dark. But any holiday experience should not be judged by reviews/feedback, it's how you adapt/cope with expectations. This one is very quiet and off-grid if that's what you want

I was very skeptical about staying here after reading all of the bad reviews. The first day was a little rough. But we really enjoyed our stay here. There were free unlimited water bottles our entire stay. The breakfast server and pool server was phenomenal. They made the stay so much better. Keep in mind there are certain hours for the pool bar (10am-5pm). The food was absolutely delicious, very flavorful. The drinks were even better! And very good coffee in the morning. The towels and the cabanas by the pool were free. Keep in mind that they don’t really have a beach. It’s mainly the pool that looks over the beach. A very gorgeous view. The pool was very clean, only down fall, there were tons of broken tiles. But you can tell the workers do the best they can to keep the resort nice and clean. The only negative I would have to say is the air in the rooms doesn’t work that great. And the humidity is horrible. There was sweat on the mirrors, our cups, the walls, the windows, on everything. Our swimsuits would not dry inside of the room. Only outside on the patio. The bed sheets constantly felt wet, that part I hated. Besides the humidity in the room and the ac not working that well we had a great stay. Very small intimate resort, my partner and I really enjoyed that part. Overall we really enjoyed ourselves.

Staff was amazing throughout. View was beautiful as well and the room was clean and just as described. The only negative was the walk to the beachfront access which was was only about a 20 yard walk, so wasn’t too bad. The meals served at the rooftop restaurant were also excellent. The service from the staff was by far the best though.

Property was nice just nothing at all to do on the resort . If you’re not a senior citizen I do not recommend