Plaza Hotel Fort Lauderdale

I was charged for 3 days and was refused a refund. The last time I did stay here the pictures did not match the actual rooms nor the hotel. Sad to say the parking was cleaner than the actual hotel rooms. There’s roaches inside of the rooms to accompany you if you’re lonely. It smells like smoke inside of the hotel. The pool was inaccessible. The staff there never answers the phone so there’s no way for anyone to get through to the front desk.

Bugs in the elevator. Elevators that don’t work. Hallways unkept. Television selection terrible. You would think there would be soap and shampoo in the bathrooms. Worst hotel I ever had.

Bad

We were not able to check is as the hotel staff informed us there is no more rooms and when we said our room is already paid for she replied that the hotel is overbooked and we had to return back to the airport and spend the night at the airport as it was too late for us to find any where to stay. Additionally we spent about 100 dollar in taxi fare to go back and forth.

The roof of the bathroom it was tore apart

Yes

Good

Bugs in the bed, roof leaking, ac busted, sheets are stained and appear to be dirty.... never again. Stay away

Breakfast fast was nit included in the charge & they charged an additional fee outside of the hotel fee of $38 daily service fee. The room i got looked like a scene out of a crack house movie. I had it changed & there was not a big difference but we were so tired, we took it. They should shut this place down until after it's been completely renovated. Would nit recommend. One good thing. They're pillows & beds r usually comfortable.

it was ok

Staff is the worst of them all. I have been calling them since Dec. 10 about my deposit of $100 that is still til this day on hold. Every time I call they don’t answer the phones, staff is nasty and have an attitude, it must be coming from the manager, cause she also has a nasty attitude. I will be attaching the proof of my call history and trying to reach these people multiple times and nothing. Disgrace, fire all of and refire other people that want the job and need it.

DO NOT STAY HERE! This hotel looks NOTHING like the pictures in this listing! the hotel I checked into did not match the listing on Hotels.com in any meaningful way. I encountered: • Strong, pervasive odors throughout the building • Carpet deodorizer visibly sprinkled in hallways to mask the smell • A room with visible mold • No towels provided • Staff informing another guest that cleaning is done only weekly • A front desk that was unprofessional, failed to communicate mandatory fees, and did not properly check me in. Additionally, I want to emphasize that I did not stay at this property. Because of the unacceptable and unsafe conditions.

Horrible hotel condition. Staff was friendly but slow.

Between the foul smell of the place and the attitude of the staff, I don't know which was worse. Starting from when I was checked in, the door won't open even though the access light on the lock showed green, meaning it is supposed to open. I had to be moved to a different room. I walk into the room, turned the light on and one of the lamps started sparking at the wall plug-in. I took the risk and quickly pulled it out, to make sure there was no fire. I became curious and decided to turn on each device. It turned out that TV is broke, the microwave remains on luck no matter how many times you try to unlock it. The coffee maker won't work at all. The entire floor seems musty wet and when I checked my socks, it was the dirtiest I've seen. I went down to report the issues and got the nastiest attitude I've ever experienced from especially the light skin lady that works at the front desk there. I had to report this issue for several days for them to send out a technician. The technician is the only person there that treats you like a human being. That TV was replaced, the microwave was taken away and never returned, the lamp was not replaced. And again the smell of that place stays with you. Stay away.

No breakfast

There was no breakfast

We did not have breakfast. Staff was great. The room was very nice, the bathroom however needs a serious upgrade.

The furthest room from the check in on the 4th floor, and I use a walker. No shampoo or working hairdryer prevented me from washing my hair before our cruise.

The hotel has an odor and the bathrooms need to be updated

This is my first time writing a hotel review, it was absolutely awful!! I stayed there for one night on Nov. 21st. At night about 10pm, I heard a man talking over the phone next door since it’s a joint room with a door in between my room and his room, I guess that’s the reason why I was able to hear him. I also made sure my door was well locked once I checked in. Then soon after I heard he was banging on the door on his side continuously and kept saying “hello”! I was too scared to even move! I sat on my bed and held my breath. Then I heard him banging the main door from outside. I am a female by myself in the room, I was scared to death! After a while when he was quite, I tried to call front desk so that hopefully someone can help me change a new room, I dialed many times the phone in the room was not even working!! Then I used my own cell phone and called the hotel number for another 10times, no one was answering!!! According to the front desk staff in next morning there were two people on duty on that night! If it that man banged on my door for another time I would definitely call 911! I think it’s even not important to mention that the hair drier was not working either, and also that the next morning when I was checking out, another guest was picking a pillow in his finger tips with a bed bug crawling on it! All in all , I don’t recommend it, not even worth one penny!!

Well it started out great! I walked in and the lobby was nice, it smelled great! There were a few weird rules that I had to agree too but nothing too crazy. Every rule has a reason so I figured they might have dealt with unruly customers in the past so they had to be very specific on paper. I booked a king bed room and when I checked in they put me in a double queen. When I asked if it was a mistake they dismissed it and said it was and upgrade because I got moved to a "renovated" room. I agreed, accepting the upgrade and headed towards my room. Immediately after the lobby/gift shop area, the atmosphere changed. The carpets were dirty, the lighting was creepy and the pleasant smell was replaced by one of old furniture. The "renovated" room was worse. There were paint splatters and stains on every surface and the beds consisted of a mattress, still in the shipping plastic, on top of makeshift plywood bed frames painted black with a single sheet on the bed. There were no sign of bugs and was relatively clean aside from the terrible remodel job. The water pressure and heat were great which can be rare in cheap hotels. All in all you get what you pay for and this was the cheapest hotel on the list.

Terrible experience — nothing like the photos The hotel was in very poor condition and looked nothing like the photos on the website. The walls had holes, and the room overall was in extremely bad shape. We didn’t stay even one night. As soon as we saw the room, we asked the front desk staff to cancel our reservation because we were going to another hotel, but they told us we had to do it through Hotels.com. Very disappointing

The hotel from the outside looks good, but when you enter you have a horrible smell that penetrates your clothes, the bathtub covered and the walls with mold, there were even roaches in the bathroom I qualify it with 1 star

Clean enough

The room had roaches, it was very outdated. The room didn’t have a microwave, the bathroom was raggedy, no comforters on the bed. It smelled in the room and hallway, very uncomfortable stay.

There was a broken window in our room, smoke lingering in the hallway, and smell of marijuana. I just didn't feel safe there.

The room was disgusting and NOTHING like the photos available! There were holes, roaches, weird stains and a horrible smell. I couldn’t stay even for 10min

Overwhelming smell,

Well to start we got in the room & neither bed had a blanket, NO toilet paper in bathroom, TV remote didnt work, & hotel has no ice machine!!! Then when we got back from our night out there was NO where to park!!! Hotel is very old with a sloppy coat of paint on everything!!! Women who worked at front desk were awesome & friendly!!

l,waited over 1hr30 mns to check in

Hotel is super old and need to renovate

I waited in line for almost an hour to check in. The gentleman at the front desk that was working on the key reader was extremely rude to several guests. I booked online and all taxes and fees said they were included. After i checked out I was charged 42$ for a resort fee for the amenities which I did not use. This was non refundable and not included in the price when booking as it was stated. I had to go to the airport at 4am and apparently there was a night club or atleast a big party in the same building . Its 4 am and people were out in the parking lot dancing singing and carrying on . I was trying to back out of my parking spot and cars were speeding around the parking lot and cars were parked on the side of the building . I had to eventually ask 2 security guards who were standing out side to help me get out of my parking spot, which ultimately took almost 20 minutes just to back out with all the traffic at 4am. I absolutely would not stay here agian. And would not recommend it.