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Sonata Hotel

Top rated by guests

Outdoor pool

Suite Ejecutiva | Down comforters, in-room safe, desk, iron/ironing board

Grand Deluxe 2 King Beds, Non smoking | Down comforters, in-room safe, desk, iron/ironing board

Suite de Lujo | Bathroom | Shower, free toiletries, hair dryer, towels

Suite Ejecutiva | Down comforters, in-room safe, desk, iron/ironing board

8.0Excellent

(809 Ratings)

"Todo excelente"

Jesus

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(809 Ratings)

Hotel in Puebla

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Air conditioner, Internet / Wifi and more

About this hotel

Hotel in San Andrés Cholula with a 24-hour front desk and an outdoor pool
Along with an outdoor pool, this smoke-free hotel has valet parking and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sonata Hotel offers 66 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters. Smart televisions come with Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Amenities at Sonata Hotel

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Wheelchair accessible

Map of Puebla

city location on map

Nearby attractions

Ex-Hacienda de Chautla

Ecoparque Metropolitano de Puebla

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.0Excellent

(809 Ratings)

"Todo excelente"

Jesus

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(809 Ratings)

Hotel in Puebla

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Map of Puebla

city location on map

Nearby attractions

Ex-Hacienda de Chautla

Ecoparque Metropolitano de Puebla

Available Rooms

About this hotel

Hotel in San Andrés Cholula with a 24-hour front desk and an outdoor pool
Along with an outdoor pool, this smoke-free hotel has valet parking and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sonata Hotel offers 66 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters. Smart televisions come with Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

Wheelchair accessible

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.0 / 10.0

Excellent(809 Ratings)

5.0 / 10.0

Great

5.0 / 10.0

Great stay

10.0 / 10.0

Todo excelente

10.0 / 10.0

Todo excelente

10.0 / 10.0

Best quiality and affordable price

10.0 / 10.0

Excelente

10.0 / 10.0

I received what is promised

8.0 / 10.0

.

10.0 / 10.0

.

10.0 / 10.0

Ok

8.0 / 10.0

Good

6.0 / 10.0

I liked that the area felt safe and walkable and you needed the keycard to access the upper floors via the elevator. I did not like that there was not much warm water and that the rooms were extremely dated, worn, stained.

10.0 / 10.0

Excelente

10.0 / 10.0

All good!

6.0 / 10.0

This was the first hotel room I've been in for a long time that had no refrigerator, other than that it was a nice stay.

6.0 / 10.0

I booked Sonata Hotel for my 7 Day Trip from California. I wasn't allowed to check in earlier than 3pm. Not a big deal since they were at least able to hold my luggage until check in time. Hotel View was beautiful from the 6th floor. Issues: Daily Room Service was POOR, the first two nights, they didn't change the bathroom trash can , which was the only trash can for the WHOLE ROOM ! They also NEVER swept the floors, the left trash on the floor every day. I ended up sort of sweeping off obvious trash. Also, on the 2nd Night, My room key wasn't working so I notified front desk. The attendants seemed bothered and accused me of giving them the wrong room number as if it was my fault. Then one of them told me that someone else had checked in that room. I PANICKED!! I ask them to immediately walk me to the room to check on my stuff. They seemed even more bothered and careless and continued to argue that I was probably giving them the wrong room number. Until finally a third lady with wavy hair , sort of short in a ponytail approached and was able to take me to my room and realized that I was giving the the right room. Long story short, it was the person who checked me in who mistakenly put the wrong names in the wrong rooms. When we came back down, i was given a new key and the nice lady was super apologetic. Not like the other two who seemed to HATE their jobs and were EXTREMELY RUDE AND UNPROFESSIONAL. I wasn't able to get their names but one of them was wearing some flower

8.0 / 10.0

ok

4.0 / 10.0

.

2.0 / 10.0

Todo horrible

10.0 / 10.0

Good

2.0 / 10.0

Very unpolite and unprofessional staff. No room service. There's a Keurig coffee pod machine but they only provided one pod per stay. Sadly, the only option in Lomas de Angelópolis.

10.0 / 10.0

CHOLULA AREA IN PUEBLA MEXICO IS A BEAUTIFUL AREA, SAFE, GOOD FOOD, EASY TO WALK

2.0 / 10.0

A pity ! Rooms lack maintenance. Broken closet panes marked with an X. The bed cover ripped. The fridge did not work. No floor mats and hand towels in the bathroom. You didn’t get a sense the room was clean. Several mosquitoes in the room. Just a very bad experience overall.

10.0 / 10.0

Good

6.0 / 10.0

Great area, ok hotel

8.0 / 10.0

Everything was great except for the issue the stuff had with our AC. In the first room we’ve been in we didn’t have hot air in the AC then they had to transfer us to another room but it didn’t have cold air option in the AC. Temperature in the rooms was always an issue. Overall it was pretty nice.

8.0 / 10.0

Very convenient location

5.0 / 10.0

This is the second time i have stayed there and it was just as good as the first time. This hotel is my go when in Puebla

6.0 / 10.0

Hotel is starting to fall into disrepair. Windows are dirty, pool shades are ripped. Needs new paint overall. Restaurant is permanently closed. Feels understaffed.

10.0 / 10.0

Great staff!

6.0 / 10.0

Not bad, relation between quality and price is low

6.0 / 10.0

They are very cheap with coffee service in room, since they only provide one single capsule and one cup. But also, the coffee machine do not works since the capsule provided is not compatible with the cofee machine.

10.0 / 10.0

Everything was so good

2.0 / 10.0

Terrible

5.0 / 10.0

All good so far

2.0 / 10.0

UNACCEPTABLE 4 Nights 3 Rooms! 2nd night, room next door 3:30AM blasting music, loud laughing, lots of people, door banging, BIG PARTY!. I demand room, change, I`m transferred to new room with NO RUNNING WATER! 4:30AM go to reception get water turned on. Room supposed to come with 2 water bottles & hand soap, had to go downstairs to request them. 3rd night, Sunday 7:30 PM we arrive early due to early flight out Monday morning. A/C is blowing hot, maintenance comes to room, checks A/C tells me it should be working despite blowing hot?! Basically has no idea what`s wrong. I request to change rooms, I`m told all rooms all19 stories are booked! I go to reception, I request to speak to manager and receptionist tells me no manager until Monday, manager does not work on Saturday and Sunday! I have to wait until next day! Then tells me I have to wait for A/C repair company to send a technician! It`s now Sunday past 8PM. I tell them in front of other customers to either give me another room or my money back, and I find another place to sleep. Receptionist finally calls manager and I get transferred to another room, dirty! Rooms come with two coffee cups, Keurig coffee machine and one K-Cup, I ask for an extra K-Cup, for my husband and I`m told it will cost me 40 pesos ($2.00) USD! My question to the Hotel Sonata management is do you and your staff intentionally provide such poor, unprofessional customer service or are you all really that INEPT at hotel management and services?

1.0 / 10.0

I don’t know if they are short staffed or just not caring anymore but I’ve never had any issues with the hotel. I’ve had my room changed three times and after that I decided to leave. The rooms were not cleaned or sheets changed. There was hairs all over the bed in each room and my last two rooms even had a condom wrapper behind the bed. Very disgusting. Will not be returning to this place.

5.0 / 10.0

Excellent location. Very near restaurants, bars, and entertainment. Friendly staff and excellent security. Unfortunately, very few staff members speak passable English.

3.0 / 10.0

Just one wayer nd coffe capsule in a doubble room. No towels .

4.0 / 10.0

Overall a good experience. The hotel is next to the Sonanta shopping area, so a lot of restaurants and places to visit. The rooms have a good view, they are large and comfortable.

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