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Boutique Hotel Zaan

Top rated by guests

Exterior

Pillowtop beds, minibar, in-room safe, desk

Duplex Double Room, Sofa bed (Annex Building) | Living area | 38-inch flat-screen TV with cable channels, TV

Shower, designer toiletries, hair dryer, towels

Pillowtop beds, minibar, in-room safe, desk

8.2Excellent

(168 Ratings)

"It was my first time using digital passkey so it was a little confusing but nice way of going in and out. The room was clean and subtle. Bathroom was really nice. We came late night it would have been..."

Bibi

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(168 Ratings)

Hotel in Zaandam

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Riverfront hotel with a restaurant and a bar
This smoke-free hotel features a restaurant, a bar/lounge, and concierge services. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a convenience store are onsite.
Housekeeping is available on request.
Boutique Hotel Zaan offers 15 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 38-inch flat-screen televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Boutique Hotel Zaan

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Balcony or Patio

TV

Map of Zaandam

city location on map

Nearby attractions

Van Gogh Museum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.2Excellent

(168 Ratings)

"It was my first time using digital passkey so it was a little confusing but nice way of going in and out. The room was clean and subtle. Bathroom was really nice. We came late night it would have been..."

Bibi

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(168 Ratings)

Hotel in Zaandam

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Zaandam

city location on map

Nearby attractions

Van Gogh Museum

Available Rooms

About this hotel

Riverfront hotel with a restaurant and a bar
This smoke-free hotel features a restaurant, a bar/lounge, and concierge services. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a convenience store are onsite.
Housekeeping is available on request.
Boutique Hotel Zaan offers 15 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 38-inch flat-screen televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Balcony or Patio

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.2 / 10.0

Excellent(168 Ratings)

5.0 / 10.0

Na

4.0 / 10.0

There is no a/c or ventilation in the hallways and they are very dirty. Carpets are covered in stains. The elevator is out of order, which, if we had known beforehand would have resulted in us changing hotels. My husband has difficulty walking and stairs are even more difficult, especially with luggage. When we got into our room, the temperature was about 90 degrees because the a/c was not on. The room is a decent size but the carpets aren’t very clean. The view from the room and the balcony are the only positives.

4.0 / 10.0

Reception desk available only per email. Beds were very comfortable. Overalll it was a good experience!

2.0 / 10.0

Not water front hotel. Annex one is remoteded from the main Hotel. No elevator to the third floor. No reception desk. Hard to check in. Almost one hour taken to check in and to find a place to park a car. No information given about where to park even if being asked..

6.0 / 10.0

Rooms had not been linked under the same booking resulting in lack of check in link for one of the rooms. Hairdryer didn’t work in one room, no refill of toilet roll available.

10.0 / 10.0

It was my first time using digital passkey so it was a little confusing but nice way of going in and out. The room was clean and subtle. Bathroom was really nice. We came late night it would have been nice to have free bottled water In the fridges just like the complementary tea/coffee is provided as the places.around the area is closed. Other than that, really nice. I didn’t like the pillow, it was too high, I’m not sure why it was so high and small. The room also has a controllable AC. We left the place and came back at night and our beds were redone and it was really nice.

6.0 / 10.0

I wanted to like this property, the area was so cute, but there were quite a few things that caused major frustration. I would like to start by stating the rooms were very clean and the beds were super comfortable! The people who own this property were on time for sending all the needed information. But, when it came time to check into our room, we found out that we were staying in a completely separate building, which was down the street. There was one little sign on the main doors that had the address, which is the only way we found it. No one else around the area could help or knew where the annex was. On top of this, there was zero direction on how to use the electronic key. Luckily, I ran into another couple and they explained how to get into the main building, then the room. Lastly, zero hot water for showers. I normally do not complain, and have very little trouble when it comes to technology and directions, so want to make others aware. There really needs to be clear directions where guests are staying, how to use the room keys, and how to use electricity, water, and etc within the hotel room.

6.0 / 10.0

The instructions for checking in were horrible/ non existant. They send you a remote key. No instructions on how to use it. There was no front desk at all. So you show up , nowhere to go to ask questions. We knew from the email where to go but didn’t know how to get in the building or room. There is no connection between the key and the address. There is a need to show people that you need to swipe the two keys in the app and put it up against the door. And also which you use to put up against which door. We stopped at he restaurant beside the hotel and luckily the gentleman knew about this and helped us. They were closing when we got there. Not sure what we would have done without them. The location of this place was perfect. Ground floor. Easy to get to. Close to sites , clean. We loved it and would return but the check in experience was really off.

4.0 / 10.0

The website listed a room on the canal, but when we got there it stated outside the front door that we would be staying at the annex. Not sure if this is because we booked through hotels.com or they were full at the main boutique hotel. We found the annex and there was free parking right outside! Very nice! Our room was up two straight staircases (nice after winding staircases in other hotels) it led us to an open shared balcony that had 4 doors - one for each room. The room was clean and very comfortable! Slight dust, but otherwise perfect! Close to all the things we wanted to do AND the whole village smells like chocolate!! It’s how I hope heaven smells like. The staff was helpful when we needed them. Everyone in town was very friendly!

8.0 / 10.0

Check in is remote, if you don’t have wifi (service) you won’t be able to get in. Customer service also can’t be reached if you have no connection, luckily the business next door was open and they granted us access to their wifi. There are few dining options near by but there is a small convenience store next door. The location is perfect to visit Zaanse Schans. It would be great if you could rent a bike at this location. Room was basic, pretty clean. The key wasn’t working at some point, we wrote to customer service and it took a bit for them to reply saying they were having technical difficulties and to try again later. This could have been a huge inconvenience if we needed to grab our belongings to get to the airport or if we urgently needed to use the toilet.

2.0 / 10.0

The check-in arrangement is terrible. The hotel owns several buildings, but all these buildings are separated and scattered. There is no information at all about which building my room belongs to. The customer service's attitude is not nice. The staff over the phone keeps asking what the problem I am facing, and giving me the wrong address. Luckily, the taxi driver who knows Dutch is willing to clarify for me, especially since I only have data but no local phone number. To be honest, the hardware within the room is just up to standard, but the check-in experience definitely makes me not recommend it to anyone. Smart check-in is a good idea given that all the staff and the check-in procedure are smart enough as well.

8.0 / 10.0

It was a good stay. The check in process was a bit difficult as we had no way to call when we ran into an issue. Luckily one of the restaurant workers attached to the hotel helped us out. Our digital key didn’t come until after 4 pm when it was supposed to be guaranteed by 3pm. The room was down the street from the main hotel which was a bit odd and was not clearly communicated during booking.

8.0 / 10.0

This little hotel is like a self service hotel. There is no front desk or any person anywhere. There are no restaurants to get anything after around 8 pm. We were lucky to grab some food from the little grocery across the street as they were shutting down. Bakery not open in the morning. There’s no need to stay in the area- nothing to do. On the other hand, bathroom was clean, well supplied. Easy to catch the train to Amsterdam nearby and free parking in the lot across the street.

8.0 / 10.0

Excellent location, but very limited dining options within close proximity. Parking is easy and free. People around the hotel were helpful, but there really isn't any staff around.

2.0 / 10.0

Couldnt even get into my room. Key didnt work. Staff sucks. Booked another hotel

8.0 / 10.0

I should have given perfect stars however the checking in was very inconvenient. There are no staff, and it is only through telephone. I spoke to the man in charge and he have given me the address of the annex which I did not expected to be in the other place. Fortunately, it is just nearby to this place as we arrived 8pm (which was conveyed before arrival).

1.0 / 10.0

Extreme difficulty gaining access to my room with offsite front desk. When I finally was able to get into my room, the access card used to open the door was defective. A replacement card was not available and I was forced to stay in my room as if I left, I couldn’t re-enter. This meant I could not go to dinner or leave to get any food or explore the area. It became a night in jail at my expense. I was not the only hotel guest that experienced problems getting into their rooms. We all met at the front door.

5.0 / 10.0

Loved the location! The windmills were directly across the water. The view was amazing. The room was extremely comfortable and it had a huge bathroom. Breakfast was included and was perfect for the morning. I loved how it came served on a tiered tray. This whole location is a must stay for anyone looking for a Netherlands experience. I will definitely stay here again.

6.0 / 10.0

The noice levels was over the top as we ended up with a room downstairs right off a busy street. The windows need serious insolation, anyone smoking outside fills the room. I like the area, however this hotel will not be my first or second choice.

8.0 / 10.0

A short walking distance to the train station and windmills.

10.0 / 10.0

Very cozy, good breakfast, next to the river so it’s a good view, quiet and in general I enjoyed my stay

8.0 / 10.0

Everything was fine

6.0 / 10.0

the location was close to the windmill village area and to the train station. The email was received very late on the day of checking in while I didn't have internet on my phone when I arrived late at night plus no one in the reception area..........very disappointed and was panic.

8.0 / 10.0

We liked the helpfulness of the employees and the airco. The breakfast was okay. Less positive: - the official online check-in procedure and digital room access sucks, but we could have a normal check-in at the reception desk - until 08.00 PM anybody can walk in from the outside - there was some white mould on one of the walls

8.0 / 10.0

There aren't too many places to eat. The selection is not large

5.0 / 10.0

Wonderful place to stay, great location and view right on the water. 5 min walk to shops/windmill village. Definitely recommend staying here

4.0 / 10.0

Internet checkin is useless as we did not have cell coverage before going to the hotel. The idea is poor Hotel is great!

8.0 / 10.0

Good hotel, beds and pillows not very comfortable but otherwise everything ok. Zaanze schans is a dream place.

5.0 / 10.0

Nice hotel! I stayed for 5 nights with my family. The surroundings are beautiful. The room was comfortable and the service was good. The breakfast was delicious, and the staff was extremely friendly. We had a car which we parked in the streets around the hotel with no problems.

5.0 / 10.0

Excellent stay! Very friendly staff.

1.0 / 10.0

This is the worst hotel ive ever been service wise. The check in guy was having diner therfore he couldnt check us in. Simular thing happend the day after. No fridge. Toilet didnt flush. And breakfast was very minimum. I wouldn't recommand it to anybody

8.0 / 10.0

The room was big and well designed and fully furnished. It was clean.

4.0 / 10.0

Twin room beds were right next to each other not separated. Tight space for the price. We did not get a room with a view which was disappointing

8.0 / 10.0

The location is the best for what I wanted. We were able to walk to the windmills and village.

8.0 / 10.0

The daytime lady at the desk was amazing a sweet. Only complaint was trying to check in was beyond hard as we didnt get our email with instructions so we almost showed up too late without a place to stay. The gentlemen at the night were not the most helpful in finding our room that was not at the same location.

3.0 / 10.0

The check-in process was very confusing. Was I supposed to check in 24 hours in advance? The instructions say check-in is between three and eight on the day of arrival. I found the email to check in online and did so around 5 PM on the day of arrival. I awaited for the further instructions to find the room and get the electronic key. However, nothing ever was received details on the check-in indicated there was no hotel front desk. I was concerned the whole way there, not knowing what I was going to find. It was not a good feeling. Fortunately, the guy at the restaurant said no problem. I can take care of you gave us our keys because we had two rooms and we were all set for the night. It’s not the people it’s the process. The people were exceptionally accommodating, but the online process was confusing concerning and something I really don’t want to have to do again. The hotel was very clean the room pillows and sheets. Everything appeared, smelled, and felt new. The breakfast please, everyone in our party.

10.0 / 10.0

Great small boutique hotel and great staff that was very helpful.

3.0 / 10.0

The positive things: Good bed, polite staff, ok cleaning. Not any noise so we got a good night sleep. Close to a nice pub, with friendly staff and locals. Not so positive: Breakfast not impressive, we went next door for a better meal two times during our stay. Room was small, water pressure in the shower was low, cold floor, even in the bathroom. Bugs in the bathroom, but not the biting sort. Reported to the staff so I guess they will handle the insects. Not a deal breaker for us, harmless insects, often connected to humidity. Will we stay there next time? I guess not, it was a ok stay, but nothing exceptional, except for the pub De Kruyis so we probably will try another hotel next time.

10.0 / 10.0

Excellent location, friendly staff, very comfortable bed, relaxing walk-in shower. Highly recommended!

10.0 / 10.0

The Breakfast was good and the service great. Pleasant young people at the reception and restaurant. Our room was on a main crossing, but it was quiet. Lovely small town feel to the place. Super convenient for sightseeing. Safe and free parking was available.

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