The Peel Aldergate

Location

Nothing

Great friendly staff, clean & warm room. Nice & quiet away from the traffic. Great breakfast & drinks available in bar at night. Very comfortable bed.

the cottage was cute, plenty of parking , very good location

There was no internet in the cottage, I texted the lady from the reception the moment we arrived, she didn't respond till the next day. Then she sent me again the password which we already had. My partner went to see her next day and explained the internet is not working, she said the internet is working, they pay a lot of money for us and there is probably an issue with our devises. We kept trying but the internet was not working. I tried to call the reception few times, no one was responding or return sign my calls. On the day before we were leaving they finally sent an engineer to fix the internet, he spent 2 hours in the cottage and finally fixed it. The lady from the reception was with him when he arrived. She was arrogant and she said to me "DO YOU UNDERSTAND WHAT I AM SAYING" as if I don't speak English. We are not born in UK and we do have an accent, but we've been living in UK for 20 years. We speak very good English and having this type of behaviour towards us was really humiliating and upsetting. There was no apologies for the fact that we didn't have internet for 2 days. The attitude of the staff was not professional at all, it made us feel unwelcome.

Lovely, comfortable room with great character. Friendly welcoming staff. Beautiful breakfast. Great central location.

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Central location room was clean and tidy

Ba

Was a very comfortable and very clean room with good sized bathroom. Restaurant was lovely and food was superb. Staff very very friendly and accommodating.

Theer was a large metal staircase going up to the room. This could be a health hazard if the weather was icy and also an older person may struggle to get up the stairs as quite steep.

Comfortable with clean sheets and towels. Breakfast was lovely

Noisy outside as car park in front of bedroom

Location Cosy room Friendly staff

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