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Hotel Santa Fe

Indoor pool

Family Quadruple Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, bed sheets

Shower, towels, soap, shampoo

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, desk, laptop workspace, bed sheets

Junior Studio Suite, 1 King Bed | Bathroom | Shower, towels, soap, shampoo

7.8Good

(230 Ratings)

"Hotel Santa Fe is very clean and safe. We enjoyed staying overnight in Juarez. The staff was friendly and the front desk is staffed around the clock. We had everything we nweded. Thank you!"

Emily

Don't miss out! Price and availability may change

7.8 / 10.0

Good(230 Ratings)

Hotel in Ciudad Juarez

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsAir conditioning, Pool, Balcony/Terrace and more

About this hotel

Hotel with an indoor pool, 8-minute walk to Kentucky Bar & Grill
An indoor pool, a restaurant, and a bar/lounge are available at this hotel. Other amenities include a coffee shop/cafe, a children's pool, and concierge services.
Hotel Santa Fe offers 67 accommodations with complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include showers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a children's pool are on site.

Map of Ciudad Juarez

city location on map

Nearby attractions

El Paso Chihuahuas

Scenic Drive - Overlook

War Eagles Air Museum

Hueco Tanks State Park & Historic Site

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

7.8Good

(230 Ratings)

"Hotel Santa Fe is very clean and safe. We enjoyed staying overnight in Juarez. The staff was friendly and the front desk is staffed around the clock. We had everything we nweded. Thank you!"

Emily

Don't miss out! Price and availability may change

$$$$

7.8 / 10.0

Good(230 Ratings)

Hotel in Ciudad Juarez

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsAir conditioning, Pool, Balcony/Terrace and more

Map of Ciudad Juarez

city location on map

Nearby attractions

El Paso Chihuahuas

Scenic Drive - Overlook

War Eagles Air Museum

Hueco Tanks State Park & Historic Site

Available Rooms

About this hotel

Hotel with an indoor pool, 8-minute walk to Kentucky Bar & Grill
An indoor pool, a restaurant, and a bar/lounge are available at this hotel. Other amenities include a coffee shop/cafe, a children's pool, and concierge services.
Hotel Santa Fe offers 67 accommodations with complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include showers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a children's pool are on site.

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

7.8 / 10.0

Good(230 Ratings)

10.0 / 10.0

Hotel Santa Fe is very clean and safe. We enjoyed staying overnight in Juarez. The staff was friendly and the front desk is staffed around the clock. We had everything we nweded. Thank you!

5.0 / 10.0

Staff went above and beyond to accommodate our needs…

10.0 / 10.0

This amazing place

8.0 / 10.0

.

6.0 / 10.0

Front desk guy. Needs to pay attention to his job. He was combing his hair wile we’re checking in. He forgot to give me my receipt. Other than that. For a reasonable price it was ok.

6.0 / 10.0

You get what you pay for

10.0 / 10.0

Everything was perfect at hotel Santa Fe if I come again to Juarez definitly will sleep there. Hotel is near international crossing border and center.

4.0 / 10.0

The accommodations were clean and the service was outstanding

10.0 / 10.0

E

10.0 / 10.0

Good very good

6.0 / 10.0

Ń

4.0 / 10.0

Noisy old night

10.0 / 10.0

Was ok good stay

5.0 / 10.0

1st time here. Great place to stay, convenient for walking and shopping. Save the receipt for a free breakfast. Very nice and clean room.

4.0 / 10.0

The check-in process took almost 20 minutes, and I was the only guest checking in. Something about the system and the credit card terminal. After waiting so long in the lobbying I was ready to cancel and stay at a different hotel. The guy at the front desk got upset with me when I was ready to cancel. He wanted to argue about it, a simple apologize from him would have been nice. I finally got checked in after a long wait. It would be nice if the front desk was probably trained on checking in Expedia reservations, and giving hospitable customer service.

2.0 / 10.0

Check in late from flight delay and room was filthy dirty smoke burns on table and bed sheet stains. Front desk not willing to credit of any days. Advertising through your company was a false attraction and already in process dispute the charges this hotel Santa Fe Ciudad Juarez should close down and no star at all. I will stay at a Farm with animals better than this motel not hotel. Thank you for your understanding. Thank

6.0 / 10.0

Not a safe area to stay

8.0 / 10.0

The place look run down. Different from the photo online. The area is t good to walk past sun down. The rooms are weirdly arranged with some rooms not having any windows at all. I ori lay had one like this and asked them to please change it to a room where the strike of some sunlight may come in. They quickly did so which was good. The room inside was nice but upon Turing on the water faucet there was dirt coming out. There was not shower or washing our hands that night. That’s what we get for trying to pay less for a hotel like this. In the morning they said they were fixing the water heaters and that’s why the water was dirty. The second night we were able to take a shower. Overall it actually an ok hotel for the price. I wouldn’t bring the family and kids here but for one’s self or as a couple it just fine. Almost forgot. There is free breakfast.

2.0 / 10.0

Blah blah

2.0 / 10.0

No good

10.0 / 10.0

Very clean everything in working order. Quiet and safe. Bar and restaurant on property with room service. Reasonable price.

2.0 / 10.0

The front desk mentioned that my reservation was booked through Expedia and gave me a terrible room. They gave me room 306, supposedly a non-smoking room. The room smelled like and ashtray, and the furniture was covered with cigarette burns. When I requested a different room the front desk clerk was unapologetic and had an attitude. However he did comply with my request and gave me a different room that was in better shape. The following morning I felt like I was being evicted! The same front desk clerk that checked me in was calling the room 30 minutes prior to check-out while I was in the shower, the phone rang for a solid two minutes! Then, 15 minutes prior to check-out the Housekeeper was banging on the door asking if I was going to stay over or leave the hotel. No one wants to be rushed out of a hotel prior to the check-out time, especially while they're getting ready. I noticed that none of the front desk or housekeeping staff were wearing face coverings. All of the hotel Guests were complying with the mask mandate in Cd. Juarez minus the hotel staff. Something is always wrong every time I stay. One time the front desk didn't have the user name or password for the Expedia reservation system, and another time they tried to skip out on providing the complementary breakfast voucher that was included with the booking. Both times I had to call Hotels.com for assistance. It seems like there is never a manager available at the hotel when you need help.

10.0 / 10.0

Location was perfect, close to downtown and to the paso del norte Bridge

2.0 / 10.0

You get what you pay for. Dirty, old Hotel at a very ugly side of Juarez.

8.0 / 10.0

I liked the service on the front desk bar service was great and the restaurant was alsi great

10.0 / 10.0

Check in was fast clean room complementary breakfast and I had 3 cups of coffee it was good filtered coffee

10.0 / 10.0

Very friendly staff , Especially the receptionist Nubia .

4.0 / 10.0

Have been here before but not before the bar/restaurant was changed to just a restaurant..it looks impersonal now..the room was comfortable, clean, but had a problem with the remote for the heater..heater would not heat for me..had to ask front desk to come and help me..also..there is no free breakfast with the price..I was going to eat in the restaurant..but it seemed everyone was looking at me when I walked in..also the phone in the room would not work when I wanted to order..sounded fuzzy

2.0 / 10.0

My reservation specifically says breakfast included, free lunch, and it was for a double room. The staff at night and again in the morning said I won't get a lunch, that it's my problem with Expedia, and that they've seen people come in with it before a but it's not something they will honor or fix. I was put in a small single room. My reservation meant nothing and I won't stay here again. The fact that anything can be advertised and I spent my money based on the advertisement, but the hotel can choose to ignore what it likes about the reservation is ludicrous.

4.0 / 10.0

Very comfortable and clean.great price and near downtown Juarez! Would recommend

3.0 / 10.0

Booked and paid online for the room available but upon arrival the hotel didn't have the room we paid for. Downgraded to available one bed room with no credit offered. The free breakfast wasn't readily available. Area around hotel had lots of armed police.

4.0 / 10.0

My stay was excellent thanks to the wonderful staff at Hotel Santa Fe! Special thanks to Juan Carlos and his colleagues at the front desk. They facilitated taxi transfers and made sure my needs were met.

1.0 / 10.0

What I ask is of this property that they do fumigation because there are bed bugs and it is something very unpleasant that I found in my room the first day but the staff was very friendly and they changed my room, thank you very much is everything

4.0 / 10.0

We enjoyed our stay. The staff was great and bar was nicely set up. There's a taco place down the street with great food. Its located eight in front of the El Paso crossing. We would recommend for couples.

5.0 / 10.0

It was good

3.0 / 10.0

Everyone was very friendly and tried to be helpful. Basics were covered lots of channels on the TV, AC worked great, but yes this is an older hotel so it has its issues. I had no control in my room nor shower curtain but they quickly came up and alleviated the situation. I would stay here again if needed.

4.0 / 10.0

Nice lobby. Lots of choices on restaurant and bar.

4.0 / 10.0

Nice, cheaper and simple older hotel near Downtown. Good for quick nite stay. With a good full hot breakfast with Mexican Food! Near one of my old favorite restaurants "El tragadero" (Pig out) with great meat cuts n tacos!

5.0 / 10.0

walked and rode bike everywhere, nice people, very friendly everywhere we went. good food at hotel and downtown.

0.5 / 10.0

Me robaron unos mazapanes de mi bolsa y me dejaron su garra sucia junto a mis dulces. La que decidió robarme se apresuró tanto que se le olvidó su garra en el ropero.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Hotel Santa Fe. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hotel Santa Fe pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

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