Holiday Inn Stevenage by IHG

Room was quite cold and music was playing loudly until midnight

A big thanks to Sue in particular. Nothing was a problem to her. She fetched us water , served us drinks when no one was behind the bar. Lovely lady just what you need in a hotel.

Nice hotel, friendly staff, rooms a bit tired.

Nice stay, hotel need to improve on the cleaning side. There was a few areas with dirty red brownish spots, including sheets and dust.

It was nice and clean and the staff where very helpful will be going back in the near weeks

My checkin was fast & efficient. I was offered an early checkin for a small additional cost & was given a free upgrade. The staff were friendly & welcoming. The room had all the basic amenities but what delighted me was the fact that they not only provided shower gel & shampoo but the best hair conditioner I’ve ever had in a hotel stay. The bed & pillows were comfortable. Convenient location to town & the shops. Mine was a good 1 night stay. Would be happy to stay here again.

Very good value for money. Staff were absolutely brilliant.

We usually stay in Premier Inns but decided to stay in Stevenage's Holiday Inn this time. Pros. The building is kept very clean and the room we had was spacious, bed was comfortable and we had a very nice walk-in shower room. The air conditioning was excellent. Room had plenty of storage and a safe for any valuables. The staff were all very friendly and helpful ( especially the young lady who booked us in ) You get two key cards and you need one to activate the electricity in the room...the card holder is just inside the door. The breakfast was extra, £10 for a full English breakfast which was very good. There is very little parking and it costs £12 to park on site overnight but there is a multi-storey car park across the other side of the dual carriageway which is cheaper. Cons. The shower room had a very noisy drain. You could hear loud gurgling when the rooms beside, or above,were using their showers. Walls could have had better sound-proofing perhaps. Apart from those two niggles, we were very impressed. Will book again.

Comfy bed, clean hotel, great food. Friendly staff.

First thing on this review I'd like to highlight is the staff. The staff all went above and beyond to help us with the issues we had during our stay. All staff we helpful, polite and welcoming. The room This is where the issue started. After a long day travelling we unpacked and looked forwrds to a nice hot shower. The shower only ran freezing cold. We reported this to reception who sent somebidy immediately to inspect the shower to see if this could be rectified. U unfortunately this could not be fixed and we was asked if we could change rooms. This meant repacking to move. We got into the second room and checked the hot water tap and it was running hot, so we unpacked. My partner got in the shower and notice that the shower fittings around the bath were lose and after a few minutes this shower also ran cold. Again this was reported to reception who were super apologetic. We was moved for the 3rd time this time to an upgraded room with a hot shower. We was also provided with complementary food and drinks for our troubles and a complementary night. The staff really did help the best they could. Check the shower temp before you unpack. I am going on from here, to another holiday inn elsewhere in the country and got to say I'm a little apprehensive.

Air conditioning didn't work on one of the hottest nights of the year . Reported it to reception on returning from a family celebration at11.30 pm and was told to give it time to work. The lovely girl on reception on checkout apologised and said he should have rebooted it . The bed and the pillows were also really hard . Had an uncomfortable night even though we were given a fan.

The staff here are absolutely fantastic. They are polite helpful and professional. They were willing to do their best to make our stay seamless. I highly recommend.

Staff were very friendly and helpful

Very welcoming staff throughout our stay. Lovely clean room , good shower comfy bed. Breakfast was nice all in all a very good experience. Thankyou.

The rooms in this hotel are small. The hotel is old and shows a little wear. It is very close to things in Stevenage.

The hotel felt really spacious and definitely 4 star. Staff were really friendly yet professional. Beds really comfy and breakfast was excellent.

The hotel felt very spacious, definitely 4 star. Staff are friendly yet professional. Beds are really comfy and breakfast was excellent. I liked the room safe for my jewellery.

The staff were all incredibly polite and friendly and we were made to feel really welcome. Thanks!

I stayed at this hotel recently and unfortunately had an issue that significantly affected my comfort. The bathroom did not have a motorized ventilator or fan, which meant there was no proper airflow. As a result, unpleasant odors from the bathroom lingered throughout the entire room. While the staff were courteous and the room itself was otherwise clean, the lack of proper ventilation is a basic amenity I expected, and it made the stay uncomfortable. I hope the management considers installing bathroom exhaust fans or improving air circulation in the rooms, as this would greatly improve the guest experience.

Check in was swift and very friendly. All information given. Hotel was comfortable and clean.

Really nice hotel. Room was clean, quiet and a good temperature. We had a good nights sleep and the breakfast was really good. Probably one of the quickest check ins ive had.

The reception staff were really lovely. The room was a good size, nice and clean, and the bed was super comfy. The breakfast was fab, and again, the staff were efficient and friendly.

All good. Easy check in. Easy check out. Hassle free. Cheaper offsite parking.

We’ve stayed at this hotel before so we knew somethings about it in advance. Clean comfortable rooms and friendly helpful staff. Special mention must go to restaurant staff member George who went out and got my wife gluten free bread for breakfast as they didn’t have any that morning. Together with a lovely lady called Sue breakfast was tasty pleasant and fun! Reception staff were very polite and professional. We would use this hotel again if the need arose.

The hotel staff were very accommodating after explaining that i would have to check in a day late, due to my car breaking down.

Wonderful stay at Holiday Inn. The staff is very courteous and respectful especially Dennisa, Karolina, Diana, Zivile and Emma at the front desk.

Nice hotel, just what I needed and convenient for football stadium. I made sure I got there earlier to ensure parking space as there’s not many. Wasn’t aware of £12 parking fee. Had accessible room which was spacious. Not a very nice view from room.

The hotel felt a bit old-fashioned, but was comfortable and breakfast was nice. It's not a very nice area to get to on foot from the station!

Breakfast could be updated

Safe

The room suffered a few gremlins over the 6 days I stayed, but a word to reception and they were quickly resolved by maintenance. Everyone on the staff (cleaners, front of house, breakfast and bar staff) helpful and customer focussed

Hotel and staff lovely, but the noisy parties were horrendous.