The Oaks Hotel

Very old and tired, dangerously frayed and poorly fitted carpets throughout the building, wallpaper peeling off the walls, mould in the bathroom and the air vent was completely blocked with fluff. the cooked Breakfast was acceptable, but I would not say that some bread, a yoghurt, and a poor variety of cereals could be called a continental breakfast. Room was poorly decorated and the bed uncomfortable. This used to be a lovely hotel, but has been run down over the years with little or no investment. Shame, but it could be wonderful if someone was prepared to invest or upkeep it properly.

Overall enjoyable experience

Whilst the building is beautiful itself I feel that the hotel inside is in need of updating and in some areas in need of repairs, our room door had a hole in it, the wallpaper in the room was coming off, the carpets in places threadbare, and many more I could mention, overall this hotel is dated and looks like very little money is spent on it’s upkeep, which is a shame for such a beautiful building.

Lovely quiet hotel, staff are lovely and friendly, overall a very nice stay, I would recommend it for a quiet nights rest

A little disappointed i was not informed of the lack of evening meals availability before/as I booked? price of a pint of beer in the bar! I went to a couple of pubs while in Burnley and a £2 difference in your prices is a lot!

Good hotel, great staff friendly service.

Didn't have the breakfast as im fussy as what time I eat

Overall a nice hotel Only complaint was in my room the bathroom was repaired by bodgjt man and there was a loose electrical socket by the TV

S

Absolutely would recommend staying here the staff were very polite and helpful will stay hete again

Very nice

Sadly this hotel has lost its shine. We have been going to the hotel for over 40 years and cannot believe how depressing it now looks internally. The building and grounds are fabulous on the outside but the inside has declined significantly. The bed was comfortable but the bathroom was poor due to poor water pressure in the toilet and the repairs to the bath was ridiculous. The corridor had a bucket collecting water from a roof leak. Staffing levels appeared very limited with some customers sat waiting for service at the bar or reception. Didn't stay for breakfast so can't comment on that. The price was average but wouldn't be worth a higher price. Many years ago this hotel was the place to go and spend a happy event or a lovely evening meal. There was a pianist playing in the voyer along with a lovely roaring fire with comfy sofas to sit in and relax. No such thing now. Very sad

The hotel itself was lovely but a little tired decor wise. The bedroom was well enough equipped and the bed was actually really comfy. The staff were friendly and accomodating, and the food was lovely. The leisure club adjoined to the hotel was a nice extra, and the jacuzzi and sauna were lovely and well worth the 5 or 7 pound entry (dependant on weekday or weekend) Would happily stay again as overall it was value for money and situated within easy reach of local transport routes.

free parking friendly staff nice room spacious nice breakfast rooms are dated have been informed new owners will carry out new rooms for guests.

Look at the cleanliness reviews before, this hotel Where do I start? Well booked a 3 night stay online a "so called Luxury Room" ( not luxury in any way ) well the room when entered was filthy and it is not like service filth but aged filth, Bathroom full of limescale , Taps, Bath, Shower screen. All skirting boards and white doors absolutely riddled with dirt. Dust over desks and tv Bed was broken and at a slant. Carpet are badly stained. Furniture broken and ripped I refused to sleep in the room or even stay stay at the hotel, and asked for a refund as I was not going to be staying in there, its been over a week now and not had any issue of a refund so I will be taking this further and onto legal this is not acceptable level of service. Claire on the reception who I walked around the room and also was taking pictures on all the issue's and totally agreed with the on condition of the room, My recommendation is check the room it you are staying here before you pay!! When I see the reviews left by other reviewers I am not the only one so there is a pattern in regards to this hotel.

Used this hotel when going to a night game at Turf Moor. (Burnley). Great location. Comfortable bed. Great shower. Clean throughout. Ideal.

Found this hotel by chance by doing a search online of available hotels in the area. Loved the old fashioned charm of the maze of corridors and going up and down steps. Reception staff were very helpful when asked where to go in the area. On the cons. The TV remote did not work, and they tried spare batteries but that did not help so had to use the buttons on the side. There is a garden that backed onto out room and they kept chickens and a cockerels and every morning it started crowing long before it got light. It was so loud that I could hear it even when all the windows were shut.

Nice staff

The window lock was broken and would close, the bathroom door was rotten on the bottom and dirty, hair on the bathroom floor. The chair in the room was peeling, the bunk beds were uncomfortable and noisy and in the pool the safety rail was only held on with one bracket in the middle

Lovely staff clean room and quiet 100% would definitely stay again

The reception staff was very nice. The size of the room good although needed some repairs. The shower had low water pressure. Good parking. It was okay for 1 night

They have swimming that used to be in the price payed to use now they charge £5 to use All rooms to get to have a mountain of stairs with no lift to help disabled people some carpets in halls are terrible there dirty and trip able as not secured down. The room we were in was incredibly hot all times and so dusty unbelievable the breakfast wasn't worth the money I had cooked full English it was poor greasy did not taste fresh at all the amount that was given was enough for a young child in the dining area it looked like it needed a deep clean curtains were filthy the floor was filthy and sticky all grime everywhere wasn't worth the money. We also bought the dog and when booked they told us one price to then be told when we got there that it was double the price and we had to pay it instead of original price. Also it's no longer a lavinda hotel but notice that they were still addvitising that they still did the lavinda the whole hotel needs to be updated and deep cleaned and proper fitted carpets and a use of a lift not forgetting they need to restrain on how to cook a full english

the staff fantastic , the building beautiful but falling apart , leisure facilities needs lots of work to bring to safe standard , you need to be an athlete to stay here because THEIR IS NO LIFT . NO LIFT, HOTELS . COM SAYS THERE WAS A LIFT .

We needed to move rooms because ours was full of dust all over the wallpaper and the curtains which set my husbands asthma off. We were moved to a room with a cold shower. We weren't informed that the policy had changed and the spa was no longer included in the stay. The only positive from our stay was that all the staff were friendly.

The room we stayed in was clean. The view we had was of a brick wall! The bed was comfortable however the room/ hotel was far too warm. The bathroom was ok however the shower was poor not much more than a dribble. The public areas were decent,however the rest of the hotel was tired and in need of a substantial upgrade and modernisation

Lovely check in, really pleasant staff at the hotel however the ‘ kingsize’ bed was 2 singles that zipped up in the middle, every time we moved, we rolled into the dip so had an awful night sleep. Did explain this at check out, the lovely young lady apologised which was kind but we wouldn’t stay here again in a kingsize bedroom

Quiet, convenient and easy parking.

No towels in the room on arrival. Couldn’t call reception as no phone in the room so quite a trek up and down stairs to reception. Continental breakfast - no croissants, no fruit even though menu listed them. Arrived back from a day out to find bin emptied but nothing else had been done in the room. Very disappointed.

Check in was easy. Room felt like it was in the basement and really dark. I had to use a torch to look in the suitcase. Room was hot and no fan. Paid for breakfast wished I hadn’t was told new chef all they could offer of egg variety was fried no scrambled or poached. Eggs came out swimming in the fat it was inedible. Don’t think I’d stay again definitely needs some serious tlc

ok

Friendly staff, lovely period building with great spa and pool

Lobby was beautiful. Reception staff lovely. Everything else terrible. Dirty towels in the room. General condition poor. Wallpaper coming off the walls etc. Would not stay here again.