Grand Hotel Scarborough

Enjoyed our stay, was very dog friendly. Parking is really the only problem we had as it was full outside hotel, the discount code didn't work for the ncp parking also. So was expensive to park there

Not many toitets

Although the rooms are slightly dated, I would still rate my overall experience very highly because the customer service truly stood out. From the moment I arrived, the staff were warm, welcoming, and attentive. They went out of their way to ensure I was comfortable and had everything I needed throughout my stay. While the décor and furnishings could benefit from a refresh, the rooms were clean and well-maintained, which made for a comfortable visit. What really makes this hotel special is the team — their friendliness, professionalism, and willingness to help easily deserve a 5-star rating.

The room was clean on arrival. We were there for several nights. You are advised to leave your towels outside your room if you need them changed . Please be aware this is not always so and you may return later in the evening and be stepping over other guests dirty towels. We were also in a room on the lower floors which was not a problem until the lift was out of service and we had to use the stair . If you have mobility problems this could cause you difficult also it like a maze and there's steps where you aren't expecting their to be. So you have to be very careful. Lucky they had the lift fixed by the time we checked out with our suitcases.On saying all that the staff couldn't have been more helpful and were a pleasure. Max the young singer was great. The hotel is lovely and located brilliantly for town and beach.