Kemah Edgewater Hotel, SureStay Collection by Best Western

Some furniture was a little worn but clean rooms and a courteous staff. Better lighting in the sitting area at night is needed.

Clean room, friendly staff. Breakfast needs improvement

Staff courteous, room clean

AC great. Staff very kind and helpful. Quiet, rarely heard anyone. Room service excellent.

The hotel just really needs updating and could be kept a little cleaner. The eggs were terrible!! They were cut into small squares and were hard and rubbery. Overall, it was not a bad stay. The staff was very friendly.

We had a problem with our car. They sent us to a mechanic and had it fix in an hour, on a Saturday.

Excellent, kind and very helpful staff. Sparkling clean facility. Close to water attractions.

The Hotel was very stinky. It had a bad odor throughout the whole hotel. The front desk clerk was rude and prejudiced, even the manager, Danny. I DO NOT recommend this hotel. I will never stay here again!!!

Good breakfast. Nice hotel staff.

clean room, staff congenial and helpfull

Hotel breakfast was mediocre.

Nice comfortable room

It was ok for what we needed

The reservation made on Expedia, inadvertently for the wrong date. Which I did not discover until I received an email asking me to rate my stay. I contacted the Hotel directly, they said to contact Expedia. At first, I regretted using Expedia but when I contacted Expedia, they were helpful. They said they would have to reach out to the Hotel to make an exception, due to the obvious error online. Expedia reached out while I was on the line with them and this was the response "Thank you for patiently waiting. I was able to spoke with the supervisor at the hotel and it breaks my heart to share this information with you and despite my best effort they are not allowing us to issue a refund. They told me that there will be no refund and any excuses..." This response goes beyond the online error, beyond the often caveats of working through a third party (Expedia) and lands right on human unforgiveness and greed. Thank you Expedia for helping me to decide to blacklist this Hotel whenever I am in the area.

The staff was very friendly. We enjoyed our stay and if ever again in the area I would stay there and definitely recommend.

Excellent and very friendly staff. The people make the place! Great value for the money.

Mold was growing in the room.

Clean room, staff was very friendly and helpful. Yes I would stay here again

Hotel is

Front desk staff upon check-in was not very friendly at all. The room had a bad smell that we noticed immediately. During breakfast hours, the dining area had a smell as though they had just wiped down everything with dirty towels. We realized as we were leaving breakfast that they had left a giant hamper of (I assume) dirty sheets or towels right outside the door of the dining area. Will not be staying here again.

NA

Location perfect for us, close to Kemah, great breakfast, all convenient. Room nice King with sofa bed. The overnight stay was perfect.

This hotel was way sub-par for the 8 rating. Mirror in bathroom was taped up where it was broken on edges. Our TV was not working and a remote was missing, although the night attendant was nice and she came and got it working. Actually had to play with wires for it to come on. The room was musty and smelled. Breakfast was what you would expect from a lower star hotel. Just not that good. We were in handicap accessible room that had a tub. (Should have had a walk in shower) I could therefore not have a shower for 2 days until I returned home.

We enjoyed the pool and breakfast.

We had a great stay.. our 2nd time to stay here and will be back when we visit family again. Staff was friendly, clean rooms, really comfy king bed, cleaning crew was very nice, breakfast was good, did not see one bug, no weird smells, I traveled alone with my daughter and felt very safe.

This is the WORST place to stay at. My family had the most unpleasant experience at this hotel with their rooms and poor service. The manager yelled at me, kept putting his hand in my face, and was speaking over me to my husband. Both rooms we reserved smelled terrible, bedsheets and carpets were wet which we explained to the front desk which they tried to blame on their use of air freshener- but if it was the air freshener that made everything damp then the room would smell good? The AC device in one of the rooms started smoking when we turned it on. Unsafe hotel, rude management, I would rather sleep on the street than go anywhere near that hotel. The police had to get involved and they told us that they have issues with this hotel all the time and that it was one of the lowest quality hotels in the area.

The manager was nice, wouldn’t give me a receipt at check in or out after I asked, the property smelled musty or like water damage. The ice machine was missing upstairs, the breakfast wasn’t available during the time listed.

The check-in was fast, room was clean and the bed was comfortable. Overall a good experience.

Excellent customer service! Thank you Danny!

Close/driving distance to Kemah Boardwalk.

The two girls at the front desk are rude and have a negative attitudes. First of all, as the front desk employees they should be able to speak clearly and enunciate their words so that there is not miscommunication. They simply imply without asking for clarification. Both times that I had to go to the front desk they were on their phones. The manager guy was not very friendly either. There are ways to ask for things without having to be rude about it. While I understand that checkout is at 11am, sometimes with little kids it’s not always that simple. Things happen at the last minute and as a parent you have to tend to it. 12 minutes past the checkout time the manager guy was loudly knocking at the door demanding we leave. Again, is how you talk to people. Overall, it was not very pleasant. We stay at hotels at least once every month and we will not be staying at this hotel. Stay away.

Quiet, clean, excellent staff, well maintained .