Holiday Inn Express & Suites Richland by IHG

We had a 1-br king suite and stayed for 2 nights. Check-in was smooth, although it's annoying to have to use the keycard to access outside doors when your hands are full of luggage. The bedroom portion of our suite was in great shape, but the living room and bathroom felt pretty shabby and worn out. They were reasonably clean, although the carpet and sofa had some slight staining. But the tub liner was cracked, the wallpaper was peeling, and everything just felt kind of tired. The mirror situation is not great -- no magnifying mirror in the bathroom, and the mirror in the hall is not well-lit. Breakfast options were pretty good -- veggie omelettes, turkey sausage, and oatmeal for healthier options. I found it annoying that our suite had a kitchenette but no plates or utensils. The only options were the paper/plastic disposables from the breakfast buffet. The microwave operation was really strange! But the staff was terrific! I left my coat behind in the closet, and they called the next day to say that housekeeping had found it, and arranged to have it shipped to me within a week. We didn't use the pool, so can't comment, but I did notice that it had 24-hour access, which is nice.

I had the suite with a river view and balcony. The room was a nice room though the tv is in a spot that is weird and you cannot see it from the sofa. It states that this was a river view room yet there is NO RIVER VIEW, that is false!!! You pay extra for the view and there is no view at all!! The pool area was awesome and the kids enjoyed it. The staff was very friendly! The breakfast was good and had options. It offers cookies and milk in the evening and we found that awesome. overall, besides it not having any view at all, we had a good stay.

Breakfast was delicious front desk was good good customer service pool and hot tub was just perfect ☺️

Clean rooms, amazing staff, fun pool and great breakfast!