Capital M Emerald One and Two Bedrooms by YourHost Nairobi

EVERYTHING! The apartment building is so unique, the restaurant downstairs makes delicious meals, the staff were all so warm and helpful. The apartment itself is very clean, chic and comfortable, the hosts were attentive and helpful. No complaints at all!

The security outside should have let us in immediately they confirmed our stay at the property instead of keeping us outside and requesting we provide all our details at the gate. We were already all tired and a little welcoming gesture would have been nice.

Security and the location

It’s cold all the time

Very spacious and with all facilities . You feel very safe with the security appearance day and night.

The walls weren’t clean, mosquitos were killed before our arrival and they were still in the walls. Also even though the communication was immediately by messages with the staff if someone needs physical assistance I do not suggest because there isn’t physical reception 24/7.

Great location in Westlands, easily accessible. Very spacious apartment with fairly good quality furniture.

I was initially excited about this apartment and even considered making it my go‑to place whenever I’m in Nairobi. Unfortunately, the experience fell short in several key areas. The check‑in process was tedious and unnecessarily intrusive. The final cost was also significantly higher than advertised on Booking.com (USD 88 instead of USD 56 in my case), with an unexpected USD 7 “insurance” or refundable deposit added on arrival. Cleanliness was inconsistent: the pillows themselves were dirty (though covered with clean pillowcases), and the floor was very dusty—likely due to ongoing construction works nearby, but still unpleasant. Amenities were minimal. Coffee, sugar, and tea bags were provided (which was appreciated), but no cooling oil, spices, or even basic salt. When I called in the morning to ask for some salt, I was coldly told it was “not part of the amenities,” with no effort to suggest where I could get some nearby. Pots and pans with wear scratches. Overall, the apartment has potential, but the poor service attitude, surprise costs, cleanliness issues, and lack of basic essentials make it hard to recommend in its current state.